Safer Communities Operation Manager

Job Description

Job Category : Management
Location : Holbeach Office, Lewisham Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £31.33

We need a candidate with extensive anti-social behaviour and statutory nuisance experience. This is not only through knowledge of legislation and statutory requirements, but the candidate must have the skill set to operationalised the legislation and the skillset to write ASB and statutory nuisance policies and procedures.

The candidate must have experience in performance managing staff including experience of using HR processes to manage performance.

Main Purpose of the Job

Be responsible for both day to day service management and the development of policy and strategy within the Safer Communities Service.

To be responsible for the operational delivery of an efficient, effective, and comprehensive Anti, Social Behaviour (ASB) and Statutory Nuisance, Service to protect and support residents and businesses within Lewisham.

To lead on the newly implemented Public Space Protection Order (PSPO), ensuring its success.

To act as the Councils expert advisor and be responsible for the provision of technical and specialist knowledge and support in relation to Anti, Social Behaviour (ASB), Statutory Nuisance Service.

To work in Partnership and in collaboration with colleagues in the Safer Communities Service.

To lead integration across the partnership, driving change to secure improved outcomes for residents.

Lead on ASB and Statutory Nuisance, setting a good example in terms of conduct, motivating and performance managing staff, making, and communicating timely decisions about the service and working to draw on good practice to deliver services that meet the customers’ needs within budget.

To represent the Head of Safer Communities and the Council at both internal and external meetings where appropriate.

Prepare reports and attend Committee where required, prepare evidence and attend courts, tribunals, public enquiries/meetings, giving evidence as required.

To lead in the preparation of legal cases and evidence, and appear and give evidence as a witness at Court, Tribunal or other statutory hearing.

To lead investigations and other enforcement work with regard to breaches of legislation, in compliance with the Police and Criminal Evidence Act (PACE), the Regulation of Investigatory Powers Act (RIPA), Criminal Proceedings and Investigations Act (CPIA) and Human Rights Act (HRA).

To coordinate the effective response and investigation of complaints of ASB and Statutory Nuisance in the borough of Lewisham, as required by legislation and in accordance with service policy and procedures, meeting set standards and key performance indicators.

To undertake consistent, proportionate, targeted, accountable and transparent enforcement action, in accordance with best practice advice and enforcement policies. This may include seizing goods, prohibitions, closures, preparing and serving statutory and fixed penalty notices, simple cautions and other legal documents, commensurate with the grade and post.

Knowledge
• Extensive knowledge of all relevant aspects of licensing law and statutory procedures, and licensing enforcement including PACE, RIPA and legislation governing disclosure.

• Successful experience of leading ASB and Statutory Nuisance services, and the subsequent Enforcement including the understanding and use of legislation and how to implement national priorities.

• Ability to provide support and specialist technical advice to operational staff both within the team and the wider Council, on all relevant matters related to ASB and Statutory Nuisance, and the subsequent Enforcement.

• An understanding of the issues and challenges facing the service both operationally and strategically.

• Knowledge of key national policy drivers, Legislation and broader influences related to the role.

• Detailed and extensive knowledge of the full range of case law, codes of practice and guidance of ASB and Statutory Nuisance and the subsequent Enforcement

Aptitude
• Ability to negotiate effective working partnership with other internal departments and external agencies in the public, private and voluntary sector

• Self-driven, enthusiastic and innovative approach and able to be flexible with new emerging areas of work.

• Firm belief in the importance of an honest, open, fair and transparent approach to enforcement

• Firmly committed to the need to strive for continuous improvement

• Ability to lead and motivate a highly skilled team of officers in an environment which demands constant change and improvement

Skills

• Able to work through problems, evaluate risks and offer practical solutions. Ability to make rational decisions after consideration of all the available information.

• Using persuading and influencing skills to bring about behavioural change and achieve desired results/outcomes as necessary.

• Effective presentation, communication and interpersonal skills and ability to apply these effectively to a variety of audiences both verbally and in written form.

• Significant experience of working in, ASB and Statutory Nuisance Services and managing the subsequent Enforcement and dealing with the full range of complex issues.

• Excellent organisational skills; the ability to manage a heavy workload and prioritise it in order to ensure that all deadlines and targets are met

• Ability to supervise staff members in an environment that requires constant change and improvement

Experience
• Strong practical experience in drafting concise and accurate reports, Council committee reports, executive reports, responses to consultation papers, press releases.

• Experience of managing an ASB and Statutory Nuisance, service and the subsequent Enforcement issues in local authority/public sector or private sector and implementing related work programmes

• Experience of advising and presenting to Council committees

• Able to lead, direct and manage staff to provide high quality services and achieve performance targets within a pressurised and high profile environment

• Strong experience of motivating and managing a team, having input into training plans and effective working relationships with staff and trade representatives.

• Experience of managing staff effectively through organisational change

• Experience of supporting the delivery of effective performance and continuous improvement

• Experience of managing and successfully delivering projects

• Experience of contributing to service planning, including developing objectives and target setting, together with managing performance.
General Education

• Evidence of continued professional, managerial and personal development and one or more of the following

• Educated to degree level with extensive experience &/or Professional qualification related to ASB, Community Safety or Housing with extensive experience
Personal Qualities

• Willingness to act corporately and collaboratively

• Enthusiastic, innovative and imaginative in approach to work

• An inclusive and supportive manager

• Highly motivated and not easily discouraged

• Flexible, innovative and creative approach

• A strong commitment to probity, honesty, openness, treating people consistently, fairly and with respect

• Resilient under pressure and able to respond effectively when faced with conflicting demands.