Senior Practitioner (Integrated Triage & Assessment) Grade 11

Job Description

Job title: Senior Practitioner (Integrated Triage & Assessment) Grade 11
Job Category: Social Care Qualified
Location: Penmorfa, Aberaeron, Ceredigion, SA46 0PA, Wales, Ceredigion County Council
Hours per week: 37
Salary: £33.00 per hour
Social Care Wales Registration and DBS Required
This role allows opportunities for both on site and remote working – to be negotiated.
Job Summary
The Senior Practitioner within the Integrated Triage and Assessment Team plays a key leadership role in supporting the effective operation of the Integrated Triage Service. The post holder will provide professional leadership, practice guidance, and operational oversight to ensure timely, proportionate, and person-centred responses to adults requiring support, advice, information,assessment or intervention.
Working within a fast-paced, multi-disciplinary environment, the Senior Practitioner will support the Team Manager in overseeing daily demand, triage activity, safeguarding enquiries, and assessment processes, while promoting strengths-based practice and ensuring compliance with legislative and organisational requirements.

Purpose of the Role
To provide professional leadership, supervision and support to social care staff within the Integrated Triage and Assessment Team, ensuring high-quality practice, effective risk management, and positive outcomes for individuals and families. The post holder will contribute to service development, performance improvement, and the promotion of integrated working across health, social care, and partner agencies.

Main Areas of Responsibility
Practice Leadership
• Provide professional leadership and guidance to Social Workers and other team members.
• Promote high standards of assessment, care planning and strengths-based practice.
• Ensure practice is compliant with legislation, policies, procedures, and professional standards.
• Support staff in managing complex cases and risk situations.

Operational Oversight
• Support the Team Manager with the daily coordination of referrals and workflow across the Integrated Triage Service.
• Assist in allocating work and monitoring demand and capacity within the team.
• Ensure referrals are appropriately screened, prioritised, and progressed in a timely manner.
• Support effective decision-making relating to eligibility, safeguarding concerns, and statutory intervention.

Safeguarding
• Provide oversight and guidance in relation to safeguarding adults enquiries and liaise with the safeguarding team as required.

Quality Assurance
• Monitor and audit casework to ensure high-quality recording and decision-making.
• Contribute to service audits, quality assurance frameworks, and performance monitoring.
• Identify learning needs and contribute to continuous improvement initiatives.

Partnership Working
• Foster strong relationships with health colleagues, community services, independent sector providers, and partner agencies.
• Represent the service at multidisciplinary meetings, safeguarding meetings, and partnership forums when required.
• Promote integrated working to improve outcomes for individuals accessing support.

Staff Development
• Provide formal supervision, mentoring, and coaching to team members where required.
• Support the induction and development of new staff.
• Contribute to the learning and development of students and newly qualified social workers.

Main Accountabilities
The post holder will be accountable for:
• Ensuring safe, effective, and lawful social work practice.
• Providing professional advice and guidance on complex cases.
• Maintaining accurate and timely case recording and documentation.
• Contributing to the achievement of service performance indicators and objectives.
• Supporting the implementation of service improvements and organisational priorities.
• Promoting a positive culture of professional curiosity, collaboration, and continuous learning.
• Deputising for the Team Manager when required.

Essential Experience
Mandatory Requirements
• Degree or equivalent qualification in Social Work.
• Registration with Social Care Wales.
• Significant post-qualifying experience within Adult Social Care.
• Experience of providing professional support, guidance, or supervision to colleagues.
• Sound knowledge of relevant legislation, including:
o Social Services and Well-being (Wales) Act 2014.
o Mental Capacity Act 2005.
o Welsh safeguarding procedures.
• Experience of multi-agency and partnership working.
• Ability to assess risk and make defensible professional decisions.
• Excellent written and verbal communication skills.

Desirable Skills and Experience
• Experience working within an Integrated Triage or Front Door service.
• Previous experience in a Senior Practitioner, Advanced Practitioner, Deputy Team Manager, or supervisory role.
• Knowledge of Continuing Healthcare
• Experience of service improvement, auditing, and quality assurance activities.
• Experience of coaching, mentoring, or workforce development.
• Familiarity with Welsh social care information systems and digital case management platforms.

Key Competencies
• Leadership and professional credibility.
• Sound judgement and decision-making.
• Analytical and problem-solving abilities.
• Effective risk assessment and management.
• Collaborative and partnership-focused approach.
• Resilience and ability to prioritise competing demands.
• Commitment to person-centred, strengths-based practice.
• Ability to promote positive outcomes whilst maintaining statutory responsibilities.