Insurance Officer

Job Description

Job title: Insurance Officer
Job Category: Technical
Location: Waltham Forest Town Hall, Forest Road, Walthamstow, E17 4JF, London Borough of Waltham Forest
Hours per week: 36
Salary: £158.40 per day
**Experience with EL/PL is essential** **Would be expected to process around 20/25 claims a day**
**Experience of local Government is beneficial**
Job description
**Experience with EL/PL is essential** **Would be expected to process around 20/25 claims a day**
**Experience of local Government is beneficial**Experience of making liability decisions***
Purpose of role is to support and clear large volumes of historic backlog
The insurance team consist of a Risk and Insurance Manager, and four officers working across a shared service.
Responsible to: Risk and Insurance Manager
This insurance officer role is required to support the Insurance and Risk Team with the management of the Council’s insurance portfolio and the delivery of an effective insurance service to the Council and its partner organisations.
Main Responsibilities / Accountabilities / KRA:
• Set up and submit to external insurers, routine insurance claims made by and/or against the Council.
• Process routine claims covering all aspects of the Council’s insurances, including third party claims.
• Negotiate property and liability claims within Council’s handling arrangements.
• Deal with general correspondence, telephone calls, emails and personal callers mainly in own area of work.
• Assist with the investigation of claims as required, including claims to be met from internal resources and those that exceed the policy excess levels that will be met from insurance policies.
• Liaise with insurers, solicitors, loss adjusters, and internal teams.
• Prepare reports, returns, and evidence for insurers and courts.
• Maintain compliance with legal, regulatory, and Council policies.
Other Requirements:
• Ability to prioritise workload and meet deadlines.
• Initiative, discretion, and confidentiality.
Essential Skills & Experience:
• ***Experience of making liability decisions***
• Non-life insurance experience (public or private sector) of motor, public liability, employers liability and property insurance claims.
• Claims negotiation and settlement expertise.
• Knowledge of insurance policy cover and liability.
• Strong communication skills (telephone and face-to-face).
• Proficient in Word, Excel and PowerPoint.
• Ability to analyse data and present well-reasoned conclusions.
Desirable:
• Part-qualified Chartered Insurance Institute or similar.
• Experience of working within a local authority insurance team or similar
• Knowledge of JCAD LACHS (claims system used to manage claims).
General information:
• Act within guidelines and standard procedures with discretion to allocate or otherwise organise work to meet service delivery requirements.
• Usually works within laid down procedures but needs to deal with day-today problems without always referring to others.
• Decisions will be made based on Council and legislative policies and procedures
• Responsible for meeting performance standards within a policy framework and regulatory guidelines.
• Occasionally the post will be expected to work from other locations
• This Job Description covers the main duties and responsibilities of the job and will be subject review and amendment, in consultation with the post holder, to meet the changing needs of the organisation.
• Other activities commensurate with this Job Description may from time to time be undertaken by the post holder.