Business Support Officer – Grade C
Job Description
Job Category :Admin & Clerical
Client Location : Plymouth City Council
Hours Per Week :37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £11.18
Business Support Officer required to support increased workload following local elections. Supporting the elections team with administrative tasks including supporting a local by-election and post-election administration tasks following local elections. This is a 2-month fixed term post, based in Ballard House full time (Mon-Fri 9-5)
Communicate with customers in a variety of ways as required e.g. face, online, over the phone, providing clear information about how to access services (25%)
Book appointments, where required, according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments, where necessary (20%)
Accurately update information on relevant systems e.g. Academy, Civica, Carefirst (30%)
Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g. financial transactions for chargeable services (20%)
Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice – supporting a continuous improvement ethos (5%)
NVQLevel2or3
Customer care qualification/training
Basic knowledge of relevant legislation, policies and procedures
Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook.
Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
Experience of providing an effective and efficient business support service to customers.
Administrative experience with an understanding of office procedures.
Experience of prioritising own workload to ensure deadlines are met.
Experience of maintaining documents, records and data e.g. financial records, customer records or accounts.
