Technical Support Officer

Job Description

Job Category :Planning
Location : Barnet Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £11.46

*Looking for candidates to start asap*

Purpose of the job

• To positively contribute to the Planning, Building Control and Street Naming and Numbering service in accordance with the aims, objectives, and priorities of the Council to an agreed quality, performance standards and in a cost-effective manner. ·
• To carry out a broad range of administrative working and technical support within the Planning, Building Control and Street Naming and Number service by assisting in the provision of a high quality, customer focused service.

Key Accountabilities

• General administrative tasks working across different areas of the service, for example, Planning, Building Control and street naming and Numbering.
• Undertake tasks to produce high level outputs, working efficiently across a wide range of activities.
• To assist in the provision of a customer focused service by providing excellent customer service to all clients and help build good relationships with them through the production of high-quality work and by acting in a professional manner.
• Manage non-complex customer issues/enquiries effectively and understand when to consult others, including professional officers and management.

This is a Hybrid working role – Number of days in office to be discussed. Parking/ Transport – Barnet have parking available on pre-booking basis, with disabled parking also available. Colindale station is located 5/10 minute walk from our offices.

Equipment – Laptops and accessories will be provided, including mobile phones if needed, and office equipment for hybrid workers. You will also receive an IT induction to help you navigate our laptops and systems.

Colindale Offices – The borough of Barnet has many restaurants/cafes and outlets to enjoy for all agency workers. Our modern Colindale office has a coffee shop, and rooftop decking including quiet workspaces and private meeting rooms. There is also free coffee and tea for onsite workers. Lifestyle Savings – All of Barnet employees have access to discounts and savings, from utility bills to retailers with VIVUP our employee benefit scheme.

Essential qualifications required

Education: A good level of education to enable effective verbal and written communications and undertaking of work of a detailed and complex nature.

Experience: Demonstrable professional experience in public health and nuisance enforcement work.

Technical/knowledge requirements

Role specific

• Existing technical knowledge of public health and nuisance law or the ability to develop technical knowledge.

• Experience of taking enforcement action.
• Experience of accurate legal evidence collection.

Communications and consultation

• Ability to accurately draft legal documents

IT skills

• Competent user of Microsoft Office specifically Word, Excel, PowerPoint, and Outlook.

• Ability to accurately record data using specialist software systems