Customer Service Representative

Job Description

Job Category : Admin & Clerical
Location : Riverside House, Rotherham Metropolitan Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:30
Salary: £12.38

Key Duties/Areas of Responsibility

• Deal with customer enquiries at reception and over the telephone.
• Receipt and distribute incoming post, process correspondence, and send mail out.
• Gather information to report back to others.
• Set up and produce non-standard letters/templates/spreadsheets/documentation, update and maintain databases, and produce management information.
• Provide help and assistance to staff in the use of IT packages/systems.
• • Carry out filing, maintain staff records, prepare documents for scanning, photocopying, faxing, arrange meetings, diary appointments, handle post, and take minutes.

Experience of providing customer service to the public and other organisations in a high volume and fast paced multi-channel environment
• Experience of promoting digital access and supporting others to find information so they can complete transactions themselves
• Experience of handling, recording, and analysing information where care, accuracy, confidentiality, and security are important.
• Working in an environment where literacy and numeracy skills have been demonstrated
• Experience of using a range of computer applications and ICT including word processing, spreadsheets, databases, presentation software, internet, and e-mail
• Appreciation of auditable financial procedures and awareness of the need to maintain sensitive information and records securely to prevent inappropriate access.
• Willingness to under a job-related apprenticeship leading to recognised qualification

Job specific qualifications
NQF Level 2 qualification e.g. GCSEs Grades 4-9, NVQs Level 2, GNVQs Intermediate, City and Guilds Craft or Part 2,
Or
Evidence of the equivalent level of knowledge gained through work experience