Business Support Assistant – Band D

Job Description

Job Category : Admin & Clerical
Location : Riverside House, Rotherham Metropolitan Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.38

Key role objectives

Sitting within the Financial Inclusion Team the post holder will provide administrative support to both the Projects and Interventions Officer, and the wider Financial Inclusion Team. The post holder will primarily be working on the new Energy Crisis Support Scheme and key areas of responsibility will include:

• Checking applications to ensure that the required documents have been received to enable processing, and liaising with applicants where further information is required
• Supporting applicants with additional needs (i.e., language barriers/learning disabilities) to make applications into the scheme
• The use of IT including case management systems and spreadsheets to accurately record information and prepare statistical information as and when required
• To answer customer enquiries regarding the eligibility criteria, the application process and any other enquiries relating to the Energy Crisis Support Scheme in a timely and efficient manner
• To provide a high-quality support service to the Energy Crisis Support Scheme Team with a focus on the delivering excellent customer service to our tenants and residents.