Customer Advisor – Grade C

Job Description

Job Title : Customer Advisor – Grade C
Job Category : Admin & Clerical
Location : Plymstock Library, Plymouth City Council
Start Date : Immediate Start
Salary: £10.19

To deliver an excellent, customer focussed front line service in writing, online, in person and over the phone actively taking ownership of issues and seeing them through to resolution

Essential
Qualifications / knowledge
Competent user of ICT including Microsoft Office, (Word, Excel, Access and
Outlook) or equivalent
Knowledge of appropriate service area
2 GCSEs Grade A*-C (9-4)or equivalent in English and Mathematics, or equivalent work experience
A willingness to undertake appropriate and regular training as required.
Desirable
Qualifications / knowledge
Customer care qualification/training
Basic knowledge of relevant legislation, policies and registration procedures Experience of using registration software
Essential
Experience
Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing
Desirable
Experience
Knowledge and experience of diffusing difficult situations, including Safeguarding requirements.
Financial transactions, including cash handling