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Free Demo Questions

Question 1
Universal Containers (UC) is creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements. Which prompt template type should UC use and which consideration should UC review?
AField Generation, and that Dynamic Fields is enabled

BField Generation, and that Dynamic Forms is enabled

CFlex, and that Dynamic Fields is enabled

Reveal Answer Next Question
Question 2
Where should the Agentforce Specialist go to add/update actions assigned to a copilot?
ACopilot Actions page, the record page for the copilot action, or the Copilot Action Library tab

BCopilot Actions page or Global Actions

CCopilot Detail page, Global Actions, or the record page for the copilot action

Reveal Answer Next Question
Question 3
Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent. Which Service Channel should the company use in the flow to ensure it’s routed properly?
AMessaging

BRoute Work Action

CLive Agent

Reveal Answer Next Question
Question 4
Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must:

Semantically search HR policies, compliance guidelines, and company procedures.

Ensure responses are grounded on published Knowledge.

Allow Knowledge updates to be reflected immediately without manual reconfiguration.

What should UC do to ensure the agent retrieves the right information?
AEnable the agent to search all internal records and past customer inquiries.

BSet up an Agentforce Data Library to store and index policy documents for AI retrieval.

CManually add policy responses into the AI model to prevent hallucinations.

Reveal Answer Next Question
Question 5
Universal Containers (UC) wants to enable its sales team to use AI to suggest recommended products from its catalog. Which type of prompt template should UC use?
ARecord summary prompt template

BEmail generation prompt template

CFlex prompt template

Reveal Answer Next Question
Question 6
An Agentforce Specialist is creating a custom action in Agentforce. Which option is available for the Agentforce Specialist to choose for the custom Agent action?
AApex Trigger

BSOQL

CFlows

Reveal Answer Next Question
Question 7
A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI

features.

Which Einstein Generative AI feature should An Agentforce recommend to help the rep get the details they might have missed during a conversation?
ACall Summary

BCall Explorer

CSales Summary