Assistant Accommodation Officer (Grade 7)

Job Description

Job title: Assistant Accommodation Officer (Grade 7)
Job Category: Housing
Location: Trinity House, 20 Church St, Maidstone, Kent, ME14 1LY, Swale and Maidstone Borough Council
Hours per week: 37
Salary: £111.00 per day
Job description
MAIN ACCOUNTABILITIES
• To provide effective support to the accommodation service within the Accommodation Team, including photocopying, scanning, filing, general data input, use of excel spreadsheets, production of reports, etc. forwarding/returning mail.
• To accurately record information on the Housing Management (CRM), Huume and other council systems
• To support the asset and finance officers in obtaining and providing information, data and reports
• To manage the Accommodation Inbox and calendar.
• To prepare sign up paperwork promptly and accurately and record these on the system once complete
• Support residents and officers to raise any repair issues.
• To support officers to achieve a good level of rent and service charge recovery.
• To track and reconcile the void properties and produce daily updates to other service users
• Utilise IT systems to update and record information required according to guidance and established procedures. Ensure customer and management information is accurate and up to date at all times.
• Manage electronic filing systems.
• Support the Accommodation Lead to organize training sessions, team meeting agendas etc.
• As a customer focused role, be able to communicate with our customers at the agreed level
• To undertake any training and development as required.
• To contribute to the delivery of the Council’s priorities.
• To comply fully with the Council’s Equal Opportunity Policy.
• To comply fully with the Council’s Health and Safety at Work Policy.
• To assist as required in the Council’s Emergency Plan.
• To comply fully with the Council’s IT Security Policy.
• To share the Council’s commitment to safeguarding and promoting the welfare of children and vulnerable adults, complying with all safeguarding Policies.
• To contribute to the Council’s emergency plan and respond as required to emergencies including working at rest centres outside of the normal working day.
• Commitment to the Council’s Strategic Plan
• To undertake other duties commensurate with the grade of the post.