Scheme Housing Officer

Job Description

Job title: Scheme Housing Officer
Job Category: Housing
Location: Northiam, Rye, East Sussex, TN31 6QE,Southern Housing
Hours per week: 35
Salary: £16.56 per hour
Job description
Please Note this is a mobile post to cover 4 schemes 2 in battle and 2 in rye and you may be required to cover other schemes as well

Skills:
• Resilience, self-motivation and ability to work alone at your scheme(s) for most of the time
• Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple
modes (phone, face-to-face, emails and in writing) using customer friendly language
• Able to develop partnership working internally and with other agencies to generate effective
solutions to problems
• Ability to manage time & tasks effectively, work well under pressure both individually and in a team
• Good negotiation and influencing skills
• Customer-focused and experience of providing excellent customer care
• Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with
minimum supervision
• A ‘can do’, proactive approach to problem solving
• Willing to learn and continue in personal development by attending conferences, seminars,
webinars and training
• I understand the need for continuous improvement and play an active role in delivering successful
change
• Able to learn and use IT and communication systems Interpersonal skills and team working:
• Able to receive and respond to customer feedback and complaints professionally at all times
• A commitment to taking personal responsibility for sharing information
• You will hold a full driving licence with access to own car .