Multi Trade CFTOPP

Job Description

Job Category : Trade & Operatives
Location : Council Offices, Southwark Council
Hours Per Week : 40.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 17:00
Salary: £19.39

PURPOSE OF THE JOB

1. Demonstrating excellent operational skills whilst providing skilled workmanship within the building trades as part of a multidisciplinary team maintaining, servicing and improving the council’s housing and property stock.

2. To self-manage work within the requirements of the delivery; liaising with customers to enable the smooth running and completion of each job, providing diagnoses and making recommendations regarding the remedial work required to defects.

3. To provide a high quality and excellent level of service to the residents of Southwark, focused on achieving required turnaround in accordance with council targets and to required standard.

PRINCIPAL ACCOUNTABILITIES

Responsibilities

1. To provide knowledge, understanding and execution of installation, repairs and maintenance, inspection of equipment of operational buildings, features and fittings within housing managed stock and infrastructure.

2. To be responsible for completing a range of Repair & Maintenance work to a professional standard and highly productive level, acting with minimum supervision and a large degree of self management.

3. Carry out to the highest standard all aspects of repair / renewal work to items in various trades such as ground works, carpentry, plumbing, glazing and finishing trades (painting & decorating, plastering / tilling). Undertake a broad range of multi-skilled repair activities to provide a comprehensive repair service.

4. To maintain a level of knowledge and skill necessary to effectively perform the duties of the post and comply with any appropriate standards of continuing professional development.

5. To ensure all work and related activities are carried out in accordance with current H&S legislation, Southwark’s safety management systems, contract specifications/instructions and good working practices at all times.

6. To provide support, guidance, training and mentoring for apprentices, trainees or work colleagues through specialist knowledge and experience.
Southwark Repairs

Southwark Repairs provides 24 hours, seven day a week repairs and maintenance services to the residents of Southwark Council housing stock. The service delivers approximately 50,000 individual repair orders and over 1000 refurbishments to void properties each year.

Organisational Objectives

The priorities for the division to which this role will be a major contributor are:

• A Fit for the Future Service that puts the residents needs at the heart of the service

• To deliver the service well, so our residents say they are:

 Proud of their home, their block and estate
 Living in a safe, well maintained home and building
 Listened to by their landlord

• To invest in people and actively manage individual and team performance whilst ensuring that the skills required for excellence are in place.

Knowledge, including educational qualifications:
1. City And Guilds plumbing NVQ 2 or equivalent, or City and Guild Carpentry NVQ 3 or equivalent
2. City and Guild Multi-skilled NVQ 3 or equivalent
3. Good level of literacy and numeracy
4. Demonstrate evidence of continued professional and personal development within a relevant discipline

5. Understanding of issues around the delivery of maintenance and refurbishment contracts in relation to a housing repairs environment.

6. Understanding of relevant legislation and codes of practice including H&S, Building Regulations, Fire Regulations, etc.

Experience:

7. Demonstrable experience of working in the building and trades industry carrying out repairs and maintenance to void and tenanted properties.

8. Experience of working within diverse communities of all abilities

9. Experience of working Independently making decisions required for the completion of jobs

10. Experience of working within teams

11. Demonstrable experience of customer service matters while working with customers in the community.

Aptitudes, Skills & Competencies:

12. Ability to formulate practical solutions to problems given the constraints of the situation.

13. Ability to make well reasoned decisions based on available information, within given timeframes.

14. Ability to plan, prioritise and organise workload to meet required deadlines

15. Ability to respond to the needs of customers politely and efficiently, and to deal with issues calmly and objectively

16. Can use the available information technology effectively, and efficiently to meet work demands

17. Ability to lead and motivate trainee’s, apprentices or staff, to act as a coach and mentor to these