IT Support Officer

Job Description

Job Title : IT Support Officer
Job Category : IT
Location : Monaghan Row, Newry, Mourne and Down District Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £14.37
Main Purpose of Post/Job Summary

Act as part of a multidisciplinary IT Department contributing to the management and delivery of IT services, with a focus on coordination and administration, and support for local service request fulfilment.
Duties and Responsibilities

1. Provide operational and administrative support across the range of IT Department functions:
a. Assist the IT Manager in the development of IT service delivery processes, including the development of IT related standard operating procedures and policies to enable effective operational management of the IT Department
b. Contribute to the coordination and administration of IT Department operational processes (e.g. team documentation, finance, risk management, procurement etc.)

2. Respond to and deal with service fulfilment requests, in accordance with agreed procedures, including local user, service, equipment and site supports.

3. To provide advice and assistance to Elected Members, staff and associated groups on all IT matters that contribute to the efficient running of the service.

4. Maintain a register of all IT assets

5. Maintain appropriate stock of IT equipment and consumables

6. Where directed, oversee works provided by third parties and contractors ensuring compliance with agreed processes

7. To administer user and system accounts and security features to protect information while allowing appropriate access to users.

8. To support council training in Information Technology through identification of training needs and the provision of ‘in house’ training.

9. Support Information Management governance to ensure safe, effective and legally compliant use of Council data

10. Contribute to the development of information management processes and promote best practice within the organisation

11. Provide IT support in response to the invocation of the Council Emergency or Disaster Recovery Plans.

12. Responsible for temporarily assigned staff and the co-ordination and overseeing of students supervised and the administration of all relevant records, in line with the placement.