Visitor Services Advisor

Job Description

Job Category: Admin & Clerical
Location: Newcastle Visitor Information Centre, Newry, Mourne and Down District Council
Hours Per Week: 37.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £11.18

To provide clerical, reception and secretarial support as allocated. To assist with the implementation and provision of quality standards and customer care in the Tourist Information Centres and assist with the implementation of Northern Ireland Tourist Board Minimum Standards.

Main Purpose of Post/Job Summary:
⦁ To provide clerical, reception and secretarial support as allocated.
⦁ To assist with the implementation and provision of quality standards and customer care in the Tourist Information Centres and assist with the implementation of Tourism NI Standards.

Duties and Responsibilities:
⦁ To provide tourist information and advice to the public and other bodies as requested.
⦁ Respond to both face to face and telephone enquiries from members of the public.
⦁ To assist in the day to day operation of the shop, including use of the cash register, general maintenance, stock control and merchandising as required.
⦁ Receipt, security of money and preparation of lodgements as required.
⦁ To operate and maintain manual and computerised information/filing systems including databases and spreadsheets together with the operation of a computerised accommodation reservation system.
⦁ To assist in the operation of a festival office and process ticket sales for major events in the District.
⦁ Assist with a range of clerical tasks including the preparation of timesheets and accounts for payment etc.
⦁ Process correspondence and complaints in accordance with the Councils policies and procedures escalating to the appropriate officer where appropriate.
⦁ Provide a secretarial and word-processing service including drafting and word-processing letters, agendas, minutes, reports etc.
⦁ Undertake a range of clerical tasks including filing, faxing, photocopying, keeping records of meetings etc.
⦁ To attend meetings and receptions as required.
⦁ To contribute to Corporate, Departmental and Regional working groups as required.
⦁ To assist in the preparation and implementation of the Service Business Plan.
⦁ To ensure that corporate policies and procedures are adhered to at all times.
⦁ No Job Description can cover every issue that may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this Job Description.

General:
⦁ Carry out duties in compliance with the Health and Safety at Work Order 1978 (as amended); Acts of Parliament; Statutory Instruments and Regulations and other legal requirements; and all Council Policies and Procedures including Dignity at Work, Health and Safety, Attendance and all relevant Codes of Conduct.
⦁ Undertake the duties in such a way as to enhance and promote the positive reputation of Newry, Mourne and Down District Council.
⦁ Lead by example by behaving at all times in accordance with the Council’s values and promote same within the organisation and externally.
⦁ Undertake all aspects of work respecting confidentiality and ensure that personal and/or sensitive information under the control or access of the postholder is used, stored and maintained in accordance with relevant data protection legislation.
⦁ Contribute to Corporate, Departmental and Regional working groups as required.
⦁ When required, assist in the execution of the Council’s Emergency and Business Continuity Plans.
⦁ Promote diversity across the organisation and in the Department by adhering to the Council’s Equal Opportunity policies and procedures and avoiding all forms of discrimination both as an employer and a service provider.