Family Information Service Coordinator – Chichester (G6)

Job Description

Job Title : Family Information Service Coordinator – Chichester (G6)
Job Category : Administration
Location : County Hall, West Sussex County Council
Hours Per Week : 21.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
£12.02 per hour

The post is for 21 hours per week, and these can be worked as 3 full days or spread across the week Monday to Friday. Whichever approach, the candidate will be required to come into the office (Chichester) on Tuesdays and Wednesdays. Rest of the time can be at home but if they would prefer to come into the office that can be arranged.

Required experience and skills
(These will be used as the shortlisting criteria)

Key Skills:
1. Excellent communication, customer service and interpersonal skills with the ability to influence the actions of others and communicate and interpret information which may be complex, for example to produce a high-quality document with minimal guidance or produce clear, concise, accurate and impartial information. Including the ability to negotiate solutions across wide areas of the business and successfully convince others of the need to take a specific course of action, using appropriate strategies to deal with challenging behaviour/complaints.
2. Ability to work effectively as part of a team completing shared tasks in order to deliver a service to others and meet set deadlines.
3. Excellent literacy and numeracy skills with the ability to write and present information clearly, concisely, accurately and in ways that promote understanding, either verbally or in written/electronic form to a wide range of audiences and to carry out financial analysis and reporting.
4. Advanced IT skills, using Microsoft Office Suite, in order to be able to make best use of the service’s computerised databases, online provider portal, produce complex spreadsheets and analyse data.
5. Ability to organise/prioritise work, co-ordinate a variety of tasks in a clear and logical way and meet agreed deadlines that minimise the disruption to the business whilst meeting WSCC’s expectations and standards.
6. Strong problem-solving skills with the ability to anticipate problems and resolve issues independently, planning solutions and making sound pragmatic decisions.

Qualifications and/or experience:
⦁ NVQ level 3 in Customer Care, or equivalent qualification or relevant experience demonstrating that level of customer service.
⦁ A good level of literacy and numeracy at GCSE / NVQ3, or equivalent English and Maths adult literacy and numeracy qualification or demonstrated experience.
⦁ An IT qualification or equivalent experience demonstrating excellent working knowledge of IT systems / procedures.
⦁ Experience of working in a customer service based or front-line service role.
⦁ Experience of management of data, and production of management reports.
⦁ Experience of using information systems and reporting tools.
⦁ Understanding of accessibility in relation to web and printed materials.
⦁ Demonstrable experience of working as a competent member of a project team in a rapidly changing environment, ideally in a project support role or equivalent.
⦁ Experience of using social media measuring tools and Google Analytics to track marketing effectiveness and produce reports for managers.
⦁ Experience of working within a local authority or other support organisation to deliver services – Desirable
⦁ Experience in information delivery or early years and childcare – Desirable

Key responsibilities
Responsible for providing effective and efficient day to day support to managers and the wider team. This includes supporting development, implementation, collating and analysing information for the on-going monitoring progress of projects and performance. Monitor and plan available resources to review service delivery and action as necessary.
Keep records/plans up to date, provide detailed progress reports and ensure that all project/programme information is collected, maintained and archived according to acceptable standards i.e. compliance with GDPR.
Devise and implement mechanisms for ensuring that requests for project/ programme information from the business are responded to and provided in a timely manner.
Ensure data on Ofsted registered and non-registered childcare is up to date.