Administrator / Note Taker – Horsham (G5)

Job Description

Job Category : Administration
Location : West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary:£11.59

Required experience and skills
(These will be used as the shortlisting criteria)
Key Skills:
1. Good communication skills for answering telephone, email and face-to-face
queries effectively, communicating with staff and customers.
2. Clear and effective written communication skills to produce accurate meeting
minutes, write non-standard correspondence and reports, present data and
financial information, and to write and respond to emails appropriately.
3. Good numeracy skills in order to work with figures and data to make sound
and accurate financial calculations and data collection, working methodically.
4. Good analytical and problem-solving skills to analyse specialist information
and draw practical conclusions and appropriate actions with an understanding
of relevant policies and procedures.
5. Ability to identify the most efficient and effective ways of working, embrace
change and adapt to changing situations and new ways of working positively
and effectively, including the ability to learn new systems and processes.
6. Excellent IT skills enabling effective daily use of office applications such as
Microsoft Outlook, Teams, Word and Excel.

Qualifications and/or experience:
• 4 GCSEs with A-C / 4-9 passes including Maths and English, or equivalent
qualification or experience demonstrating that level of numeracy and literacy.
• Relevant technical knowledge of procedures and practices associated with
delivering an administrative service.
• Sound and accurate overall IT knowledge and experience in using Microsoft
Office including Word, Excel and Teams.
• Experience of working in an office environment.
• Some knowledge and technical skills in the use of major computerised
systems (for example, SAP or Mosaic) – Desirable

Key responsibilities
Communicates with and develops good working relationships with relevant
managers and colleagues in order to deliver an effective service.
Delivers timely and efficient specialist administrative support to a team or across
teams with an awareness of team requirements and priorities.

Job Description & Person Specification

Prioritises own day to day work, working with colleagues to deliver objectives
and a customer focussed service.
Produces accurate, factually and grammatically correct meeting notes and
reports.
Updates and maintains relevant computerised and manual records relating to the
service appropriately and accurately.
Follows procedures and processes in order to respond independently to day-to-
day telephone, email and written queries including using initiative to resolve
unexpected problems where necessary.
Refers complex or technical queries, and those unrelated to the service
appropriately, working under guidance on unusual or difficult problems.
Appropriate and careful daily handling of confidential and sometimes sensitive or
personal financial or other related information relating to the service.
Responsibility for processing and / or raising Purchase Orders and invoicing.