Senior Insurance/Claims Handler

Job Description

Job Category: Financial
Location: Badminton Road Council Offices, South Gloucestershire Council
Hours Per Week: 37.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £18.81

We are looking for a person who can immediately start picking up and clearing claims backlog, with the main focus on liability claims.

Hybrid Working – mainly working from home, with the odd occasion of coming to Badminton Road, Yate (ie collection of IT equipment)

About The Role:
Reporting to the Insurance Manager, the post holder will help develop and maintain a comprehensive professional service to the Council, Members and other associated bodies in order to protect their assets and liabilities by way of Risk Management and Insurance.
They will ensure that claims are investigated, submitted and settled on the most beneficial terms for the council and promote the concept of Risk Management throughout the Council.

The Post Holder Will:
• Provide support to and deputise for the Insurance & Risk Manager where required;
• Manage a portfolio of, chiefly, Employers Liability & Public Liability claims from inception through to completion including assessing liability & quantum and reviewing medical records;
• Work closely with solicitors, loss adjusters, investigators and internal colleagues, to ensure correct decisions reached within timescales;
• Supervise two team members, providing support, training and overseeing their workload as required;
• Regular liaison with the Council’s Health & Safety Team;
• Providing feedback and advice on managing risks within the Council;
• Preparing reports on claims, insurance & risk matters;
• Managing the School Journeys and TP Hirers Liability covers;
• Participation in the review, identification and definition of the assets and liabilities of the Council to ensure a cost effective programme of Risk Management and Insurance.
• Arranging insurance cover when appropriate.
• Responding to enquiries and advising on matters concerning risk and insurance.
• Maintain and monitor an efficient and effective filing system.

Knowledge, Skills and Experience:
1. Significant experience within an organisation, delivering similar services.
2. You will have a relevant professional or equivalent degree level qualification or you will have equivalent relevant experience.
3. You will demonstrate extensive knowledge and experience of contributing to developing processes, procedures and/or projects
4. You will have well-developed interpersonal skills for persuading, influencing and be able to build relationships and communicate effectively with customers.
5. You will have good literacy and report writing skills.
6. You will be able to understand and interpret complex data and provide solutions and recommendations to achieve appropriate outcomes.
7. You will have good analytical, numeracy and reasoning skills.
8. You will be able to work flexibly, cope with competing demands through good time management and work under pressure.
9. You will have the ability to monitor and or report on budgets budgets/financial information/resources.
10. You will have a good level of general IT skills and the ability to use appropriate specialist in-house software packages.
11. If relevant: you will be able to assist in the management and develop a team.
12. Able to demonstrate the Council’s values and behaviours.

Person Specification:
Essential:
• Proven, sound experience in EL/PL claims handling with a good understanding & knowledge of Personal Injury Litigation including the Pre-Action Protocol and current CPR rules. KSE2
• Clear, fluent and concise written and oral communication skills are essential in order to ensure a professional approach to members of the public and commercial organisations with whom contact is constantly made. KSE4 KSE5
• IT literate preferably with experience in using a Claims Data Base, Reporting Systems and Word KSE10
• Ability to form conclusions and valid opinions from the analysis of evidence, demonstrating awareness and creative thinking about the needs and problems of the situation in hand seeking appropriate assistance where necessary; KSE5/6/9
• Total commitment to providing the best service through regular review and monitoring; KSE3
• Ability to maintain a high standard of work whilst working to strict deadlines; KSE6
• Exemplify the Council’s values and behaviours.

Desirable:
• An Associate of the Chartered Insurance Institute or working towards the qualification. KSE 2
• Educated to ‘A’ Level standard or equivalent, together with experience of insurance gained in local authorities or the insurance market. KSE1
• An understanding and experience of the working of Local Government or other public services. KSE2