Plumber (Grade 12)

Job Description

Job Title: Plumber (Grade 12)
Job Category: Trade & Operatives
Location: Deane Depot, Somerset Council
Hours Per Week: 37.00
Start Date: Immediate Start
Start Time: 08:00
End Time: 16:00
Salary: £12.70

You will be required to work to a high standard and delivery excellent customer service, you will need to plan and manage your workload to ensure that jobs are attended and completed within timescales and are completed right first time, reducing the need for any further follow up visits.
Identification of the work required to resolve the problem, including deciding on required parts and general materials needed.
Measure and order appropriate stock for each job.
Ensuring correct imprest van stock is carried at all times, including review on a regular basis as required.
Welding, brazing, leadwork and repairs to domestic hot and cold-water supplies, clearance and repairs to soil and associated pipework. Fixing leaks and maintaining pipework as required.
Acting as a subject matter expert, working with water and drainage systems.
Installing new hot and cold-water systems, and drainage.
Designing new kitchens and bathrooms co-ordinating with trade colleagues and tenants.
Working with the Aids & Adaptations team installing specialist equipment and bespoke bathroom sanitary wear in consultation with the tenants and representative officers.
Removal of existing kitchens and bathrooms and associated remedial work.
Updating and completing initial ‘first-fix’ pipework to enable completing installation of new kitchens and bathrooms; second fix of sinks, toilets, baths, radiators and associated remedial work.
Detailed work to complete projects to final standard ready for tenants, which includes functions not specifically under the remit of plumbing.
Manage and coordinate all new water mains installations throughout the authority. Organise repairs of water mains due to low pressure, poor water quality or metallic tasting water as reported by tenants.
Prepare method statements, providing all external contractors with detailed mapping of where all existing utilities are located below ground.
Carry out tasks and projects with minimal support / guidance, whilst taking accountability for quality and quantity of work.

Role purpose:
• To contribute to the provision of an excellent responsive repairs and void repairs service for Somerset Council’s residents.
• Continuously improve the social housing stock and renew/repair/maintain the properties in line with required standards.
• To provide a high quality and customer focused repairs and maintenance service to communal areas, tenanted properties and empty homes.
• Continuously improve the social housing stock by repairing, maintaining and renewing the housing stock in line with required standards.
• The Somerset West and Taunton housing team own 5600 properties within their social housing stock.
• The majority of these repairs are undertaken with our own in-house contracting arrangements.
• Provision of an effective and efficient repairs service for its tenants is essential to ensure excellent customer satisfaction, meet tenancy and legislative requirements for water and hygiene safety, and maintaining the asset value of the property stock portfolio.
• You will have a main trade of plumbing, you could be working on your own if carrying out responsive repairs to occupied homes, or with others if working in empty properties or communal areas.
• This role is critical to maintaining safe plumbing installations to maintain the health and safety of our residents and others.

Qualifications:
Essential:
• Apprenticeship / City and Guilds in Plumbing Levels 2
• Committed to CPD
• Good standard of education (GCSE’s in English and Math at grade C or higher)

Desirable:
• Apprenticeship / City and Guilds in Plumbing Levels 3
• Level 2 diploma
• Unvented Hot Water Storage System Certificate
• City and Guilds maintenance operations NVQ2 (plastering, tiling, carpentry, painting and decorating. Kitchen fitting, flooring, screeding etc).
• Health & Safety Qualification

Knowledge:
Essential:
• Legionella awareness / risk assessment
• Diagnose plumbing and piping problems.
• Troubleshoot System Failures
• Technical knowledge of machinery and tools.
• Competent in the use of Microsoft Office.
• Principles of good customer service.
• Understands the principles of data protection.
• Knowledge and understanding of Health & Safety legislation and requirements.

Desirable:
• Local Government knowledge.
• Understanding of the Housing sector.
• Experience and knowledge of condensation, damp and mould, and the associated preventative works.
• Understanding of other trade roles.

Experience:
Essential:
• Proven experience working in this field.
• Experience in fault finding, carrying out remedial repairs and carrying out improvement works such as replacement kitchens or bathrooms.
• Ability to use and update computerised devices (including Handheld smartphone or Tablet PC).

Desirable:
• Experience working in social housing.
• Experience working in occupied premises.
• Experience of working with customers who may be vulnerable or have support needs.

Skills:
Essential:
• It is essential for the post holder to have the ability to problem solve on their own and liaise with others when required. This will include working with vulnerable tenants, contractors, internal departments, and regulatory organisations.
• Physically able to move heavy items may be a requirement of the role, especially when working alone.
• It is essential for the postholder to have good communication skills.
• Excellent team working skills and customer service abilities.
• Ability to use and update computerised devices (including Handheld smartphone or Tablet PC).
• Flexible and able to multitask.
• Good level of accuracy and attention to detail.
• Persuasive and encouraging adopting a coaching style to enable customers to understand tasks being varied out.
• Problem solving and decision making, resolving issues under time constraints.
• Commitment to continued professional development.