Hub Support Assistant – Early Help (G4 – Admin)

Job Description

Job Title : Hub Support Assistant – Early Help (G4 – Admin)
Job Category : Administration
Location : Arun West Family Hub, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £ 11.18 per hour

Job details
Grade: Grade 4 Pay Rate – £11.18 Per Hour
Directorate Group: Children, Young People & Learning
Location: Working from the Arun West Family Hub, Laburnum Grove, Bersted, Bognor Regis, PO22 9HT.
Working arrangements: Full time preferred 9 – 5 Monday to Friday, however part time candidates will be considered. Please note the hours applicants can work if applying for part time. The post will require the candidates to be fully present in the hubs, there is no remote working.

About the job
As a Hub Support Assistant, you’ll play a key role in ensuring our full-time family hubs are safe, welcoming and accessible for families, children and young people.
You’ll work as part of a dedicated team within both our family hubs and local communities, providing information, advice and guidance around a range of issues to families, children and young people aged 0-25. A key aspect of the role will be providing practical support to families experiencing crisis, including organising food parcels.

Helping to provide a safe and welcoming space for young people through the Find It Out (FIO) offer is essential. You’ll be able to speak confidently with young people, understand their needs and be able to help them access appropriate
support.

• Enhanced DBS check is a requirement of this post

Required experience and skills
(These will be used as the shortlisting criteria)
Key Skills
1. Good communication, customer service and interpersonal skills in order to interact effectively with the general public and act as a point of information /advice / guidance where appropriate.
2. Good interpersonal skills with the ability to confidently work with children, young people and families e.g. dealing with complex queries and family issues, responding appropriately to challenging behaviour such as aggressive
or distressed individuals.
3. Ability to work as part of a team completing shared tasks in order to deliver a service to others.
4. Ability to meet set deadlines and to understand when problems need to be referred upwards, e.g. in responding to complaints promptly for a quick accurate solution.
5. Analytical and judgement skills in order to effectively assist with customer queries.
6. Proficient IT skills, using Microsoft Office Suite, in order to be able to use the Service computerised databases, photocopiers, scanners and the internet.

Qualifications and/or experience:

• 4 GCSEs with A-C (9-4) passes including Maths and English, or equivalent qualification or experience demonstrating that level of numeracy and literacy.
• An IT qualification or equivalent experience demonstrating good working knowledge of IT systems / procedures.
• Level 3 Information, Advice and Guidance qualification – Desirable
• Experience of dealing with the public and providing excellent customer service, including providing specialist information, advice and guidance.
• Experience of team working.
• Experience in the delivery of child or family support services in the statutory or non-statutory sector – Desirable
• Valid and full driving licence and access to a vehicle / ability to travel around the county independently – Desirable