Case & Management Support Officer (Grade 13)

Job Description

Job Category: Admin & Clerical
Location: The Deane House, Somerset Council
Hours Per Week: 37.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 16:30
Salary: £11.39

This is a Food Safety role within the Regulatory Services Business Support Team.

Role Purpose:
Work as a multi-skilled case officer processing applications and providing technical support, through knowledge and experience, to members of the public, businesses and to other colleagues within the Council. The post holder will embrace a culture of excellent customer service and make sure the services they contribute to are delivered to the highest possible standard, whether statutory or as a matter of policy.

We require someone to work in the office at least 1 day a week – usually a Tuesday as we have an in person team meeting.
Hybrid working.

Experience, Knowledge and Skills:
Essential:
• Experience of case managing licensing applications and other service requests.
• Works well within a team.
• To be an excellent IT user familiar with database and reporting systems and able work at speed accurately.
• Ability to follow operating procedures accurately and contribute to their development.
• Support good working relationships with colleagues, partners and business representatives.
• Flexible, able to cope with a variety of tasks and an ability to prioritise competing demands.
• To contribute positively and innovatively to service review and development.
• To demonstrate a flexible and innovative approach to problem solving under supervision of Business Support Lead or other specialist officers.
• Recognise when issues need to be referred to more experienced officers.
• Previous work experience that demonstrates the required knowledge and skills.
• Experience of dealing with members of the public.
• Experience of case managing service requests.
• Experience of working as a system administrator.
• Experience of working with a variety of databases and generating reports for performance.

Desirable:
• Experience of creating Crystal Reports

Qualifications:
Essential:
• Educated to A-level standard or equivalent experience
• GCSE in English, Mathematics and Science or equivalent experience
• Knowledge of licensing and environmental health legislation
• Excellent working knowledge of Database Administration

Desirable:
• Business Administration/IT Level 3 Qualification
• ECDL
• Foundation Degree in Environmental Health or a relevant