Receptionist (Grade 4)

Job Description

Job Category : Admin & Clerical
Location : Rhondda Cynon Taf County Borough Council
Hours Per Week : 8.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 19:00
Salary: £12.21

• To ensure that the Reception area is kept tidy at all times.
• To receive, record and arrange the safe custody of lost property.
• To assist in the promotion of the Centre.
• To assist at major functions as directed by the Manager.
• To prepare accounts for dishonoured bookings in accordance with agreed procedures.
• To assist in clerical functions as required.
• To supervise Casual Receptionists and provide guidance as necessary in their duties.
• To update Facebook/social media as and when required.

To carry out health and safety responsibilities in accordance with the Division’s Health & Safety Responsibilities document.
To undertake such other duties and responsibilities commensurate with the grade as may be reasonably required by the Service Director, or as a mutually agreed development opportunity.

To undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed development opportunity.
To comply with the Council’s Health and Safety Policies and procedures and undertake any relevant health and safety duties in accordance with local arrangements.
To support the Council to play its part in tackling Climate Change and meeting its Carbon Reduction targets across the services it delivers and also in the goods and services it buys or commissions from other organisations.
All staff have a valuable and vital role in keeping people safe. Any person with concerns regarding the safety of a child or adult at risk, OR the behaviour of a colleague towards a child or adult at risk, has a responsibility to report this immediately. This should be done via the person’s Line Manager, Designated Safeguarding Lead or contact the Cwm Taf Multi Agency Safeguarding Hub.

Knowledge / Education:

Essential Desirable
NVQ Level 2 Customer Service or equivalent e.g. Alliance training courses. First Aid at Work.

Defib Training.

Ability to communicate through the medium of Welsh.

Experience:

Essential Desirable
Experience of working in a customer focused service environment.

1. Working with Others Is tactful, polite and respectful.
Knows the role of other teams and individuals and uses this to help resolve Service Users’ issues.
2. Communicating Effectively Listens to others and actively checks their understanding.
Thinks about and consistently uses the most appropriate form of communication.
3. Meeting Customer Needs Takes responsibility for resolving customer queries.
Considers the needs of different groups e.g. children, senior citizens, disabled people.
4. Demonstrating Technical Ability Understands data protection and doesn’t disclose private information inappropriately.
Takes responsibility for keeping job relevant knowledge up to date.
5. Achieving Results Takes initiative and can work without close supervision.
Is flexible about re-arranging priorities to account for changes and new information.
6. Maintaining Safety and Wellbeing Takes responsibility for complying with all relevant H&S procedures and legislation.
Anticipates and reports any risks and faults to the correct people quickly.