Debt Recovery Assistant (SCP 28) – Financial

Job Description

Job title: Debt Recovery Assistant (SCP 28) – Financial
Job Category : Financial
Location :High Street, Esher, Surrey, KT10 9SD, Elmbridge Borough Council
Hours Per Week : 19.5
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £19.53 per hour

About the role
You will be responsible for collecting debt for the Council.

The main purpose of the role:
Assist the Debt Recovery Officer with the collection of outstanding debt.
Specific duties and responsibilities
The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area.

The duties are:
Control and reconciliation of the system.
Provide assistance, advice and training (as required).
Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy).
Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements.
Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings.
Managing direct debits.

Experience
Has worked in a Local Government Environment or similar
At least 1 year in Debt Management/Recovery.
Has accounts receivable experience within a large multi-functional organisation.
A working knowledge of CIVICA Financials.
Dealing with Debt Recovery Agents/Solicitors.

Knowledge, skills and abilities
Excellent written and oral communication skills.
Ability to work to tight schedules under pressure.
High numerate and knowledge of spreadsheets.
Ability to deal effectively with difficult/irate customers.