Your Community Co-ordinator

Job Description

Job Category : Housing and Revenues
Location : Nottingham Community Housing Association
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £15.00

Join our Community Team and help us build better communities and lives.
An exciting chance for you to become the NCHA ambassador for a designated geographical in our Your Community South Team based in Mountsorrel.
The post is 35 hours to maternity cover until approximately 31st December 2023.
Within this role you will support, deliver and co-ordinate tenancy sustainment through a coaching approach, linking into statutory services and voluntary sector provision.
You will deliver estate management activity and involve local residents and partners in this and other customer involvement activities.

What will I be doing day to day? Be the face of NCHA on your patch welcoming new customers who have signed up digitally or carrying out sign-ups for those new customers who require this to be completed face to face. Carry out new customer visits and other scheduled tenancy management visits using a risk based approach to identify those customers who will need further support to maintain their tenancy and home. Carrying out a program of support visits to build trust and maintain those relationships as an ambassador for NCHA.

What are we looking for? We are looking for an enthusiastic people person who loves to engage with others. We want someone who is full of ideas on how to enrich their allocated community. You will be an avid listener and keep your ear to the ground. You will ensure tenants in your area are able to engage and integrate into their community.

Demonstrable knowledge of current social housing issues, including the implications for tenancy sustainment arising from welfare reform and other social issues.

Qualified to Charted Institute of Housing Level 3 or relevant equivalent qualification or be committed to undertaking ongoing professional development commensurate with the role and demonstrable experience of working in social housing, housing related support or community development.

Knowledge of the Regulatory Standards for Registered Providers, including the Neighbourhood and Community Standard and the Tenant Involvement and Empowerment Standard and the Home Standard.

Knowledge of safeguarding legislation and ability to assess and refer cases to safeguarding authorities.

Knowledge of ASB legislation and ability to assess and refer cases to the Communities ASB team.

Knowledge of Domestic Abuse legislation

Knowledge of Tenant Participatory Advice Service (TPAS) and its accreditation.

Up to date knowledge of statutory and Voluntary Community Sector support provision