Visiting Officer (Scale 6)

Job Description

Job Category : Housing
Location :Enfield Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £30.39

**Job Opportunity: Visiting Officer**

Join our Financial Assessment / Income and Debt Team as a Visiting Officer! This role spans two services, offering a variety of tasks including:

– Inspecting empty or altered properties
– Conducting residency checks and assessment visits
– Assisting housebound or vulnerable customers without support
– Collecting income-related data and other council reductions

As a Visiting Officer, you’ll provide a high-quality, professional service across the Assessment Hub, following standard procedures with minimal supervision. Access to your own vehicle is essential, and travel expenses will be covered. All visits are local to Enfield, and you’ll need to produce detailed reports.

**Requirements:**

– Experience in providing a visiting service
– Adaptability and willingness to work across different hubs
– Strong communication skills for explaining complex matters
– Good IT and technical skills
– Commitment to continuous professional development

**Essential Knowledge:**

– Understanding of collection, income-related assessments, and benefit services
– Knowledge of best practices in income collection and assessment within a local authority
– Familiarity with welfare benefits and value for money principles

**Additional Information:**

– Start date is flexible
– Enhanced DBS without barring list required
– Candidates must be car owners/drivers

We look forward to working with you!

KNOWLEDGE, SKILLS & ABILITIES (You are not restricted to 2 criteria for each category)
Job Specifics – Skills, Experience
(In this section you should list between 4 and a maximum of 8 essential recruitment and selection criteria and 2 desirable criteria). The information you provide in this section will be used in the recruitment application process to assess the suitability of job applicants.

Essential:
• Experience/successful track record of providing a visiting services.
• Adaptable and keen to be part of a pooled resource across the assessment hub
• Experience of dealing with income related and other claims, changes in circumstance and other enquiries within a collection/assessment related environment delivering high quality services
• Good written and oral communications skills and the ability to communicate complex matters effectively to customers.
• Good IT/Technical skills, knowledge
• Evidence of continuous professional development of skills and knowledge

Desirable:
Experience of collection/assessment related roles
Business administration/professional collection/assessment qualification
Competencies:
1. Influence
a. Build Relationships
b. Communicating Information
2. Solving Problems
a. Investigating Issues
b. Creating Innovation
3. Adaptability
a. Resilience
b. Giving Support
4. Deliver Results
a. Driving Success
b. Planning and Managing Resources
Knowledge
1. A good understanding of collection, income-related assessments and benefit services delivered across the Council
2. A good knowledge of best practice approaches in collection/assessment of income related and other reductions within a local authority environment
3. A good understanding of welfare benefits and best practice approaches to aligning decision making with value for money principles
Qualification(s)
1. Business administration/Local Government professional qualification in collection/benefit/welfare reform services or equivalent