Transport Officer

Job Description

Job Category : Admin & Clerical
Location :County Hall, Somerset Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 07:30
End Time : 17:00
Salary: £13.05
The post holder will be responsible for the management of our Health Transport Request Inbox, inputting requests directly into our system (called Trapeze, no previous experience of this system is expected).

The post holder will also be asked to help other team members organise transport for eligible Social Care and Health services users into a wide variety of settings within a given geographical area of Somerset. The post holder will be involved with the tendering and management of contacts as well as helping to oversee the daily schedules of Volunteer Drivers. This will involve close liaison with Transport Providers, Childrens and Adult Services, Carers and NHS colleagues.

Working Arrangements – can work from home, however will be required to attend County Hall occasionally for training and line management meetings, (these take place every six weeks).

Key Qualities – candidates must have excellent attention to detail and maintain a high level of accuracy when entering Transport Requests. The post holder should also be confident using IT systems, including Microsoft WORD, Excel and Outlook. Excellent verbal and written communication is required for this role

To organise transport for eligible Social Care and Health services users into a wide variety of settings within a given geographical area of Somerset. The post holder will be responsible for tendering and managing contacts as well as overseeing the daily schedules of Volunteer Drivers within their specific area. This will involve close liaison with Transport Providers, Childrens and Adult Services, Carers and NHS colleagues

Qualification/Knowledge/Experience/Skills

Excellent oral and written communication skills, with proven experience of working with customers.
Excellent organisational skills, with the ability to work efficiently, under pressure and managing conflicting demands and deadlines.
Able to prioritise.
Computer literacy.
Can use initiative appropriately.
Excellent attention to detail and maintain accuracy levels in all areas of work.
Proven experience of team working.
Ability to communicate effectively and confidently with colleagues at all levels – contractors, volunteers, service users, internal and external Transport Requesters.
Flexible
Methodical
Tactful and diplomatic.
Reliable
Self-Motivating
Can use initiative appropriately.
Good negotiation skills
Ability to meet deadlines.
Contract Management Experience
Good geographical knowledge of Somerset.
Knowledge of local government and transport legislation.