Transport Assistant (G4)

Job Description

Job Category :Admin & Clerical
Location : Lincolnshire County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.42

PURPOSE OF JOB:
Contribute to the delivery of services for area of responsibility. Assist, as appropriate, with:
• Providing an integrated approach to performance management, quality standards and service delivery
• Embedding new ways of thinking and working
• Developing and maintaining strong, positive working relationships with
commissioners, their teams/partners and across service areas as appropriate
To provide day to day support, advice and guidance to the provider team(s) and/or work within own area of responsibility
To assist in the commissioning, delivery, coordination and promotion of transport services and related project work at operational level.
Continuously look for synergies and efficiency savings across area of responsibility.

Operational role, customer facing on the telephone, emails.
Inputting and managing data.
Dealing with applications for bus passes.

• Must be working towards or hold a CILT Certificate or BTEC National Certificate (or equivalent) or relevant experience.
• Must be skilled in IT procedures.
• Must be skilled at team working and working on own initiative in routine
matters and in prioritising work.
• Must have good verbal communication skills both telephone and face to
face and be able to demonstrate empathy and tact to address sensitive
issues and deal with the requirements of vulnerable customers.
• Competent at undertaking routine correspondence.
• Must have good interpersonal skills.
• Good knowledge and understanding of the Group’s procedures and
protocols and how to apply them in own area of work, and of other Directorates requirements e.g. operator and contractor Conditions of Contract, Service Level Agreements, Children’s and Adults Directorate criteria.
• Good understanding of operational performance management.
• Must be competent at identifying operational risks within own area of work and office environment.
• Must be skilled at interpreting information from a number of sources to inform decision making.
• Knowledge of Data Protection and FOI requirements.
• Good geographical knowledge of the County.
The specific knowledge, skills and abilities required with vary depending on the needs of the role. Specific posts may necessitate advanced specialist knowledge and skills. Post holders should be comfortable working with ambiguity and uncertainty.