Technical Support Officer

Job Description

Job Title : Technical Support Officer
Job Category : Financial
Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £13.39

We are looking for a temporary Technical Support Officer to deliver complex technical and core administrative support to the Waste Service.

Main duties include:

– Managing the team inbox.
– Recording and analysing repeat complaints.
– Creating and using basic reports in excel to support our operations. e.g., Vehicle use, crew monitoring sheets, H&S trackers.
– Data analysis: missed bins, tipping tonnages, vehicle utilisation.
– Data entry – adding tasks to our purpose-built software.
KNOWLEDGE & SKILLS
Excellent ICT skills including Word, Excel and Google Docs, and an understanding of case/data management systems
Ability to use financial systems i.e. Oracle