Technical Quality Officer LBS-009

Job Description

Job Category : Housing
Location : Council Offices, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £23.20
Require a communal repairs technical officer to inspect, raise and follow through on a patch of blocks specifically in relation to communal repairs. Being the point of contact for residents and tenants associations. some out of hours work will be required for evening tenants meeting.
must be experienced in repairs and raising jobs via netfed codes.

PURPOSE OF THE JOB
To undertake inspection, specification and performance monitoring of
communal repairs to ensure that we do what we say we do, ensuring
customer satisfaction and service delivery is maintained at all times.
To provide expert quality assessment of communal repairs and
maintenance works.
To provide a customer-focused service to leaseholders, tenants and their
advocates, responding to queries and providing performance monitoring
information to key stakeholders. To carry out pre and post inspections to
ensure specified communal works are undertaken to contract standards.
To ensure that a high standard of works is delivered by undertaking audits
and quality assessments, working with contractors/customers to address
service failure through appropriate contract sanctions.
PRINCIPAL ACCOUNTABILITIES
1.Act as Contract Administrator for communal repairs, using a range of
specialist skills and technical expertise, to ensure effective performance by
the various contractors/service providers
This will require the post holder to;
• Use technical expertise to inspect, specify and analyse repairs,
majoring on those of a communal nature, required to rectify a range
of defects (including major defects), aiming to carry out cost
effective repairs and repair programmes. This includes the
production of detailed specifications and quotes to fulfil leaseholder
and tenant consultation requirements

Knowledge, including educational qualifications:
How
1. Understanding of building construction and
maintenance related contracts
2. HNC in building studies or equivalent trade or other
qualification, or to be working towards that
qualification or have extensive relevant experience

3. Knowledge of contract management and different
forms of repairs and maintenance contracts
4. Understanding of landlord & tenant matters and
leaseholder consultation requirements
5. Understanding of issues surrounding the delivery of
maintenance contracts in an urban environment
Experience:
6. Dealing with the public, resolving queries or giving
advice
7. Experience of diagnosing complex building defects
and producing specifications for repair
8. Experience of managing contractors in a repairs
environment
Aptitudes, Skills & Competencies:
9. Ability to communicate effectively with a wide range
of people whilst maintaining a professional manner
in high pressure situations

10. Able to explain complex information clearly to
members of the public, staff and contractors within a
professional environment

11. Able to plan and organise a wide and challenging
workload effectively
12. Able to explain complex information clearly to
members of the public, staff and contractors
13. Able to appraise the responsiveness, performance
and quality of services provided to the public and to
contribute towards improving service delivery

14. Able to critically appraise technical reports,
particularly those in relation to building defects
15. Must be able and willing to climb ladders and
scaffolds as part of the daily duties using safe
methods of work and wearing appropriate Personal
Protective Equipment

16. Able to work as a member of team and to perform in
a supportive and flexible way
17. Ability to use IT systems effectively
Special Conditions of Recruitment:
Must have a driving licence and car available for use at
work, essential car user allowance is payable.
Must be willing and able to climb ladders and or scaffolds
as part of inspection duties