Service Manager – Operational Manager

Job Description

Job Category : Management
Location: County hall, Somerset Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £23.64

Role purpose
(a short paragraph, no more than a few sentences, summarising why the role exists)
The service manager plays an integral role you will be supporting individuals in the team with professional development, developing good practice and confidence in managing risk and informed, evidence-based decisions. Using a strengths-based approach, you will support and enable the team to collaborate with individuals, families/carers, and other professionals to complete assessments and to be creative in how we achieve good outcomes for our customers with a focus on enabling people to retain their independence and to prevent or delay the need for longer term support.
You will be working in collaboration with health, therapy and community partners and experience of collaborating with our partner agencies is essential.
As the service manager your responsibility is to ensure that the work of the team is undertaken in line with organisational requirements including any business/governance processes, and that the service response is delivered promptly, effectively organised and evidenced.

Responsibility

Manage and supervise a team of multi-disciplinary staff and ensure, through direct or delegated supervision and appraisal processes, that professional practice is maintained and developed within quality assurance standards and that all work is conducted within a legal framework. Ensure organisational and professional standards of conduct are upheld.
Responsible for demand and flow management of assessments and reviews, raise the quality and consistency of practice, and improve outcomes for service users.
Be fully aware of Somerset’s Safeguarding Policy and guidelines and be responsible for making appropriate decisions on the required actions. Chair safeguarding/adult protection meetings and ensure that timely and thorough investigations are conducted to protect a vulnerable person at risk.

Knowledge / skills / experience
(Describe what would be needed by anyone to deliver the accountabilities to a competent or fully acceptable level)
All of the knowledge, skills and experience specified below are essential criteria for the post holder.
• Will hold a recognised SW professional qualification and be registered with the relevant professional council (Social Work England) and have a minimum of three years’ post qualifying experience.
• Will have or be prepared to gain an appropriate management qualification and be able to demonstrate significant post-qualification personal development.
• Knowledge and understanding of the impact of frailty and chronic ill health and its effects on individuals/carers/family with people their families and carers.
• Experience of practice teaching/supervising/ coaching and/or managing staff.
• Experience of working in partnership with statutory/voluntary organisations to promote the independence of
service users.
• Experience of managing within allocated resources.
• Knowledge of Performance Management in health and social care settings
• An understanding of the principles of citizen directed support.
• The postholder requires the ability to prioritise between conflicting demands.
• The ability to work as a member of a team and to build working relationships with colleagues in a wide range of
partner agencies is vital.
• IT, report writing and communication skills.
• Knowledge and understanding of social care legislation.