Retail Assistant

Job Description

Job Category : Catering / Hospitality
Location :Rotherham Metropolitan Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.47

Accountabilities: Responsible for the day to day running of the shop. The aim of the manager is to maximise profit while minimising costs by:

• Creating a customer service led culture which is always striving to improve performance
• Scheduling the staff rotas, ensuring correct staff levels at all times
• Managing stock levels and making key decisions about stock control
• Analysing sales figures and forecasting future sales
• Analysing and interpreting trends to facilitate planning
• Recording all sales figures by “maker” for data analysis and forward planning
• Providing training and support for retail apprentices who will form the staff team for the shop
• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing and / or organising training and development.
• Ensuring standards for quality and health & Safety are met
• Resolving Health & Safety and security issues
• Responding to Customer complaints and comments
• Organising special promotions, displays and events
• Updating colleagues on business performance, new initiatives and other pertinent issues
• Having a presence on the shop floor, engaging with colleagues and customers, and identifying or resolving urgent issues.
• Playing an active role on the shop floor with the team
• Being main point of contact for “makers” who are supplying the stock
• Offering retail advice to makers to enhance sales of their stock
• Promoting the shop locally predominantly through social media
• Any other duties that are required of you from time to time

Requirements:
• Five years continuous employment referencing, and consent to undertake a criminal record check

• Proven retail experience in a management role

• Previous experience of working to and achieving demanding targets within tight budgets

• Experience in supporting delivery of retail objectives, including maximising sales

• Coaching and mentoring the team to improve performance

• Leading by example, displaying a hands on approach and setting high standards for your team

• Working knowledge of profit & loss accounts

• Grade C or equivalent in Numeracy and Literacy

• Demonstrable ability to remain calm under pressure

• Strong knowledge of social media

• Excellent organisation and administrative skills