Provider Monitoring and Support Assistant – Chichester -(G6)

Job Description

Job Title : Provider Monitoring and Support Assistant – Chichester -(G6)
Job Category : Administration
Client : West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Pay – Grade 6 – £12.02 Per Hour
Location – Chichester
Working arrangements – Mix of home and office – 1 day in the office and 4 days from home ( candidates can choose to spend more time in office if wish ) There may occasionally be ad hoc additional meetings requiring colleagues to come into the office.

Job description :
We are committed to ensuring continuous improvement in the quality of care for our customers and our expectations of the health and social care market which deliver those services are high.
Working as part of a team this role will play a key part in delivering that commitment, working in partnership with customers, Providers, other departments in WSCC and external organisations.
The key purpose of this team will be:
1. To be responsible for the provider monitoring cycle with initially a primary focus on domiciliary care providers
2. Support and assist with responses to provider concerns/failure with a focus on improvement and development in quality. This may include other types of contracted providers (e.g. residential care providers).
3. Support development of clear processes and responsibilities enabling effective coordination and response to performance related information within AS Operations, Safeguarding and Contract colleagues in the H&SC Commissioning teams. Supported by Team Manager and the broader team, you will identify performance issues, agree performance improvement plans and use your knowledge of the contracts performance framework to improve the quality of delivery for customers. This will include both onsite and desktop performance checks as part of the monitoring cycle. In addition this will require close working relationships with your colleagues in Adult Services Operations, Health and Social Care Commissioning and Contracts teams and Adults Safeguarding.
The Provider Monitoring & Support team will have a countywide remit and some travelling will be required. This team will form part of the Adults Social Care Quality and Improvement team.
Experience
Experience of collation and management of data and production of management reports.

Experience of using information systems and reporting tools.

Experience of analysing and interpreting data and producing conclusions and recommendations.

Experience of resolving customer care issues.