Learner Services Assistant

Job Description

Job Title : Learner Services Assistant
Job Category : Admin & Clerical
Location : 3 Spilman Street, Carmarthenshire County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:45
End Time : 17:00
Salary: £12.85

This post is categorised as multi-located, which means you will work from your contractual base, one of our other buildings, somewhere close to home or your home, depending on our service needs.
Qualifications, Vocational training and Professional Memberships
Recognised Business Qualification [or equivalent experience] at Certificate Level 2 / 3 [or prepared to work towards].
Evidence of continuous personal development.

Job Related Skills and Competencies
Excellent organisational skills, including managing time / workload, shifts in priorities to achieve agreed deliverables within time and resource constraints.
Excellent team working skills including reliability, adaptability, and diplomacy.
Excellent communication skills, both written and oral.
Ability to establish good working relationships with a wide range of internal and external customers, to respond, verify and resolve a range of enquiries to aid service delivery.

Knowledge
Knowledge of learning management systems and their application within the workplace.
Good knowledge of Microsoft Office applications including Word, Excel and Outlook.
Actively stays up to date with organisational guidelines and processes.

Experience
Experience of customer service/support.
Experience of maintaining computer records and attention to detail.