Lead Officer – Repairs & Voids
Job Description
Job Category : Engineering & Surveying
Location : Guildhall 2, Royal Borough of Kingston
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £30.56
The Royal Borough of Kingston’s vision is that it has a national reputation as one of the very best places to live and work. The post holder will have a major contribution to make to the delivery of that vision and the Councils strategic priorities by contributing to the effective planned and reactive maintenance of RBK housing stock.
To work in conjunction with the Group Manager and the other Lead Officers to deliver a repairs and maintenance service that provides the best possible outcomes for residents, the service and the council.
MAIN RESPONSIBILITIES/DUTIES OF JOB
Communications
• Seeks, listens to and responds to the views and ideas of staff and customers.
• Encourages and actively engages in positive cross directorate communications and team working.
• Ensures communication and the sharing of data between internal and external teams organisations and networks so that more opportunities can be created and appropriate and timely checks and adjustments made to keep projects and programmes on track.
Qualifications: • A recognised property/construction related qualification at degree level or has attained significant workplace experience.
Minimum requirement has attained or is working toward attaining ICIOB.
Experience: Has experience that demonstrates:
• Evidence of continued professional and personal development
• Determination to provide a high quality service
• Ability to make a major contribution to key projects
• A good level of professional knowledge and expertise in planned and reactive maintenance
• Strong technical ability and knowledge of housing
• Ability to play a key role in contributing to the annual plans and improvements in service delivery
Ability to:
Partnering for Excellence
• Build strong working relationships with people outside of their team
• Work effectively with representatives of external partner organisations
Putting the Customer First
• Seek to understand the needs and expectations of internal and external customers
• Make realistic promises and commitments and delivers on these
Being the Best
• Demonstrate a positive attitude and approach to work
• Is flexible and adaptable to changing goals and circumstances
• Manage time and prioritises work to maximise productivity and effectiveness
Effective Communications
• Present a positive and professional image of self and RBK when communicating
• Present ideas and views with confidence and clarity
• Write fluently and succinctly using appropriate style
Working together
• Contribute to a positive team spirit and healthy working environment
• Appreciate the demands on team colleagues and willingly provides them with support
• Demonstrate integrity, fairness and a high level of respect for others
Knowledge of: • Understanding of the role and purpose of the service within a local authority
• Broad understanding of the external influences on the organisation and how they relate to the role
• Knowledge of the vision and strategic goals of the organisation and relevant service areas.
Other Requirements:
• Having a strong commitment to following our Six Steps to working as One Council:
1. Recognise the need to continually learn and adapt.
2. We willingly share our knowledge and learning with others
3. We work collaboratively across teams, services and partner organisations
4. Looks for ways of improving what we do and how we do it
5. We are comfortable with new technology and modern methods of working
6. We are determined to make a difference to the lives of our customers
• Having a strong commitment to following our Six Steps to delivering our Customer Commitment:
We go out of our way to get it right first time
We listen, understand and deliver
We respond positively and politely
We respect each customer as an individual
We take responsibility for the customer’s issue or problem
We work as a team to deliver the solution