Housing Options Officer

Job Description

Job Title : Housing Options Officer
Job Category : Housing
Location : The Deane House, Somerset Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:00
Salary: £22.00

*All workers submitted must have a good working knowledge of the Homelessness Reduction Act and experience using the Locata system. Workers must be able to deliver messaging to service users in a compassionate and sympathetic manner*

Provide advice, information and assistance to applicants who are homeless or at risk of homelessness. Help applicants to explore their housing options and find suitable accommodation that meets their needs. To work with a range of partners and agencies to prevent and reduce homelessness in the community. Referral signposting to supporting agencies. – Remote working, Duty rota 2 days a week, details discussed at interview. – Team size roughly 10 including management support – Case load to be managed alongside homelessness duty cover (08:30-17:00 daily)

Qualifications
Education qualification to at least A level standard or acquired knowledge to NVQ level 4
and ongoing commitment to continuous professional development and where required will acquire specialist accreditation and skills.

Work Experience Knowledge & Skills
Effective written and verbal communication
Ability to deal inventively and sensitively with a
wide range and spectrum of people in greatly
varying circumstances.
Ability to establish and manage realistic
applicant expectations.
Ability to manage a diverse caseload effectively
where detailed and complex investigations are
required, working with precision and attention to
detail.
Ability to maintain accurate detailed and timely
case notes and other evidence-based records.
Good organisational and administrative skills.
Ability to speak fluent English as stated in
Part 7 of the Immigration Act(2016)