Grade 3 Customer Services Advisor – Admin & Clerical

Job Description

Job Category : Admin & Clerical

Location : High Street, Merthyr Tydfil, Merthyr Tydfil County Borough, CF47 8AF, Merthyr Tydfil County Borough Council

Hours Per Week : 24

Start Date : Immediate start

Salary: £12.59 per hour

Responsible to:

Library Manager, Central Library, Merthyr Tydfil

Key relationships/Functional links with:

Staff at all levels in Merthyr Tydfil Library Service, members of the public, School children, teachers, Homelinks library users ( housebound), Visitors to Merthyr Tydfil, other MTCBC staff.

Main Purpose of Job:

To provide library services and support to access and use library services to all residents, students, and anyone employed in MTCBC.

Main Responsibilities / Accountabilities / KRA:

Opening and closing of Merthyr Tydfil Central Library.

To assist the Library Manager in supervising library staff and ensuring that assigned duties are carried out.

To assist the Library Manager in organising and overseeing the Homelinks library service, and collecting usage figures.

To assist the Library Manager in oversight of the Reservation Service.

To assist the Library Manager in carrying out banking of takings.

To assist the Library Manager in taking visitor figures from people counters at Merthyr Library.

To assist the Library Manager in answering enquiries from library users.

To carry out customer service duties on Library Reception i.e. issue and discharge of books; shelving of library books; enrolling library members; collecting fines; dealing with library members enquiries; assisting library members to access and use IT equipment at the Library; assisting library members to access and use online library services.

The jobholder will be expected to complete the responsibilities / accountabilities effectively in order to deliver the key objectives of the organisation

To undertake such other duties and responsibilities as may be allocated from time to time.

To compile and report statistical information.

General information:

The post holder will be required to comply with organisation’s policies and procedures.

The organisation has a no smoking policy. Staff are not permitted to smoke on any of the organisation’s premises nor in any vehicle used on organisation business.

This Job Description covers the main duties and responsibilities of the job and will be subject review and amendment, in consultation with the post holder, to meet the changing needs of the organisation.

Other activities commensurate with this Job Description may from time to time be undertaken by the post holder.