goEstate Services Caretaker (Gr D/E)

Job Description

Job Category : Facilities & Environmental Services
Location : Tadlow House, Royal Borough of Kingston
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 07:00
End Time : 15:15
Salary:£13.21

DBS is a MUST required.

MUST have a clean Full UK drivers license.

Manuel position physically fitness is a requirement

Report writing & basic IT skills is a must

Positions will be based in Kingston.

Monday – Friday 7am-3.15pm (36 hours a week)

Previous experience would be beneficial

Training will be provided.
1. Customer Service and focus
2. ● “It is of paramount importance that the Council’s objective of working within an engagement culture with its residents is realised. This objective is multifaceted and includes community led scrutiny, audit and testing of decisions and service provision, and to ensure a greater level of information sharing, empowerment and engagement by residents. This will be achieved by employing a range of formal and informal methods to involve residents and it is the responsibility of every post holder in the Council to contribute to the development and sustainability of this ethos.”
3. ● To meet the Council’s customer service standards demonstrating professionalism and courtesy at all times to colleagues, customers and stakeholders.
4. ● Understands the needs and expectations of internal and external customers and partners including service departments and partner organisations and to provide them with information and advice relating to the service provided.
5. ● To demonstrate a passionate “can-do” attitude to customer service and to demonstrate ownership, responsibility, flexibility, collaboration with others and empathy that raises the Council’s profile based on excellent communication skills.
6. ● To act as the front line contact with residents to foster excellent customer care relations between residents and the Council to include:
7. ● To report complaints to the Team Leader Estate Services.
8. ● Resolving initial complaints about the service.
9. ● To attend Resident Association meetings as required.
10. ● To be involved in resident participation and consultation activities.
● To effectively engage and involve customers in current and future service delivery.

Knowledge, including educational qualifications
11. Good general education
12. Understanding of the needs of estate residents and services
13. Understanding of good customer service
14. Ability to use information technology to undertake required duties
Experience: Tier One
15. Significant experience of caretaking and estate services
16. Experience of working to tight deadlines
17. The ability to drive all RBK Housing Vehicles and in possession of a valid driving licence

Experience: Tier Two – in addition to Tier One requirement the following is applicable
18. Significant staff management experience
Experience of resident consultation