Family First Case Manager

Job Description

Job Title : Family First Case Manager
Job Category : Social Care – Unqualified
Location : The Pride Children’s Centre, Kirkby, L33 5YP, Knowsley Borough Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £17.00

To work as a member of the Family First Service delivering targeted and co-ordinated interventions to families with children 0-18 years displaying a range of complex, interacting needs. These will include effective parenting skills, relationship breakdown, family dynamics; emotional health and well-being, sexual health and self-esteem. Families will be supported to achieve better outcomes including improved school attendance and tackle issues such as truancy and exclusion, reduce risk-taking behaviour including crime, anti-social behaviour and improve employability.

Family First Case Managers will adopt a multi-disciplinary approach to working with families and will have a good working knowledge of services and interventions that are available across the partnership to support families.
Family First Case Managers will undertake holistic, Early Help assessments in partnership with families, and will act in a Lead Professional capacity to personally develop an outcome focused family plan and co-ordinate the delivery and reviews of this plan. This will include personally delivering a range of supportive and practical interventions, co-ordinating the multi-agency Team Around the Family processes through the Signs of Safety/Wellbeing Model and delivering other evidence based programmes and approaches such as parenting programmes, child development, Child Sexual and Criminal Exploitation considering a Contextual Safeguarding approach, and other issue based programmes across the 0-18 age range. Delivery of the family plan may also include the co-ordination of other services interaction with the family and procurement of other relevant, specialist interventions.
Case Managers will assist in the development and delivery of new and innovative prevention and early intervention programmes within Knowsley delivered to young people and parents through individual sessions or in group settings. Case Managers will also be expected to participate in practice improvement activities to support the development of the service and may be asked to lead on thematic activities.

Duties and Responsibilities

This is not a comprehensive list of all the tasks, which may be required of the post holder. It is illustrative of the general nature and level of responsibility of the work to be undertaken.

1. Assertively engage with families utilising all options available to try and ensure that families at level 3 (Complex coordination of support needs) participate in support available to them to meet their needs.

2. Undertake whole family early help assessments that identify the level of risk in the family and develop and deliver an outcome focussed family plan to address these risks and need. Delivery of the plan may include support of their children through group or individual case work. At all times, case managers will ensure the voice of the child is evident in all aspects of working including assessments and plans regardless of the children’s age or ability.

3. Act as the lead professional will be the main contact for the family and co-ordinate service delivery from across the Partnership, in line with the family’s plan. This can be as a case holding lead for the service or supplementary, co-working with statutory services such as Children’s Social Care and Youth Offending Services.

4. Adopt and deliver the agreed processes to supporting families including leading and co-ordinating the Team Around the Family process and undertaking reviews in a timely way as a means to monitor progress against the family’s plan.

5. Adopt and promote agreed approaches to working with families including a “Think Family” and ‘Signs of Wellbeing’ approach and the adoption of restorative practice in work with clients and colleagues to ensure family needs are not overlooked and family strengths are enhanced to achieve the agreed outcomes. This includes delivery with young people, families and communities in various settings including schools.

6. To maintain accurate, quality and timely records on the Early Help Module and actively support the audit process and use analysed findings to improve future practice. Ensure that all Family First Service information systems are maintained and updated as policy and procedure dictates.

7. Provide parenting support directly to parents using both formal and informal parenting programmes either one to one or in group-work. This will also include in-the-home support in implementing change as