ENFORCEMENT SUPPORT OFFICER

Job Description

Job Title : ENFORCEMENT SUPPORT OFFICER
Job Category : Admin / Clerical
Location : Laurence House – Fourth Floor, Lewisham Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 11:00
End Time : 19:00
Salary: £21.45

we require an additional SO1 support enforcement officer. to match the other agency member of staff Arlene Morris. The role requires debt collection, telephone calls. Debtor case management, processing of card transactions, other back office work, reporting to line management.

ideally we require someone who has knowledge of academy systems, enterprise info@work. debt recovery OneStep system, AIM payment portal processing systems. Has experience working in debt recovery industry, ideally someone with some form of knowledge of the taking control of goods regulations 2014. who has call handling skills and can manage difficult call content and manage conflict well.

is also able to work later shift pattern up to 7pm