Digital Mailroom Assistant (Grade 15)

Job Description

Job Category : Admin & Clerical
Location : Bridgwater House, Somerset Council
Hours Per Week : 22.50
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £11.79

The role involves managing incoming post including opening, sorting, scanning where required to the relevant service areas and ensuring outgoing mail is packed and despatched per our existing processes.
The position requires set hours to make sure it meets the business need and it is purely office based.
The office location will be Bridgwater House initially and then from 1st December it could move to County Hall in Taunton.

• Assist with administrative work in order that all records are up to date.
• Undertake regular stock checks to ensure waste is kept to a minimum.
• Manage incoming post including opening, sorting, scanning where required to relevant service areas.
• Sort and despatch outgoing mail including parcels.
• Ensure wherever possible outgoing mail is despatched via hybrid provider.
• Liaise with hybrid provider to resolve any issues.
• Organising courier service in line with Somerset Council’s policy.
• Operate and maintain machinery in line with Somerset Council’s processes.
• Ensure Somerset Council Health and Safety policies are adhered to.
• Manage group email boxes.
• Use approved systems to prepare and process orders for stationery, goods, and services.
• Any other reasonable duties requested by management

Qualification/ Knowledge / skills

Qualification

Essential

• Relevant work experience and good standard of education, including excellent literacy and numeracy skills.
• Basic administrative skills.

Desirable
• Educated to GCSE standard C or above in Maths and English, or equivalent or qualified by relevant experience.

Knowledge

Essential
• Proficient in Microsoft Office programmes including Teams, Outlook, Word, and Excel.
• Understand the principles of data protection (GDPR)

Desirable
• Good understanding of Council Services
• Knowledge and understanding of relevant legislation and processes.
• Knowledge of Royal Mail services and products.

Skills

Essential
• Provision of excellent customer service
• Ability to communicate effectively and confidently with colleagues at all levels.
• Able to prioritise and work to deadlines.
• Ability to work as a team but also confident working alone.
• Able to perform efficiently and effectively under pressure.
• Accuracy and attention to detail.
• Resourceful and flexible in approach.

Desirable
• Able to review processes and recommend betters ways of working.
• Proficient in use of Council systems