Customer Services Advisor (SC3 (LDC))

Job Description

Job Title : Customer Services Advisor (SC3 (LDC))
Job Category : Admin & Clerical
Location : Eastbourne Town Hall, Lewes and Eastbourne Councils
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £11.79

We are looking for a customer service advisor to join our team, based in Eastbourne Town Hall. –
This is a full time office based role.
Job Purpose

Provide excellent customer service at the first point of contact for repairs.
Taking personal ownership and responsibility for resolution of customer property repair issues and requests.
Diagnosing customer requests to prioritise and allocate orders for the best customer service outcome and cost-efficient service delivery.
Provide accurate advice and guidance for customer access to property services and information.

SKILLS & ABILITIES
Able to communicate effectively with customers, colleagues, council officers and external agencies.
Ability and commitment to help challenging and distressed customers.
Ability to actively listen in order to extract and assess important information to ensure that the appropriate arrangements are made to support the customers needs.
Ability to work calmly and sensitively.
To be confident, flexible and the ability to work on own initiative.
Customer focused.
Ability to use IT systems to gather, store and process information.
Ability to work, support and deliver services within the Councils
Equalities Policy.