Customer Services Advisor (SBC) – Admin & Clerical

Job Description

Job title: Customer Services Advisor (SBC) – Admin & Clerical
Employment type:Temporary
Job location: East Street, Sittingbourne, Kent, ME10 3HT, Swale and Maidstone Borough Council
Hours per week: 34
start date: Immediate start
Salary: £11.44 per hour
Customer Services is the first point of contact for all customers contacting the council.

Ensuring that an excellent level of customer service is consistently provided for internal and external customers. You will be working in a busy and challenging environment answering customer enquiries over the telephone.
It is a fast-paced department where no two days are the same, so you will need to be resilient and open to learning something new every day. With supporting customers at the heart of the job, you will be polite and empathetic to the people who contact us. Through the use of positive language you will also need to be firm and not afraid to challenge difficult behaviours at times.

This is a full-time position.

A minimum 6 months in a contact centre dealing with challenging customers over the telephone.