Customer Service Advisor – SC5

Job Description

Job Category : Admin / Clerical
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time :09:00
End Time :17:00
Salary: £15.64

To provide a first class professional customer service to residents and customers of London Borough of Hackney as a first point of contact. To resolve complex technical enquires from visitors in relation to a wide range of housing management and leasehold enquiries including repair notifications, rent and general housing management enquiries. To possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one stop shop service. To contribute towards service development plans and support the management in implementation of these plans.
Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

We are also working towards our vision, which is to be a place for everyone; where residents and the workforce can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

Qualifications and Knowledge Requirements:

• Experience of dealing with customer enquiries.

• Experience of working in a customer service environment

• Experience of team work within a busy office environment.

• Knowledge of principles behind delivering an excellent customer service

Skills and Abilities:

• Strong customer service skills

• Excellent interpersonal skills

• Strong verbal and written communication skills

• IT skills (word and excel)

• Ability to plan and organise own workload

• Ability to work flexibly and under pressure when dealing with difficult customers