Correspondence and Appeals Officer – Scale 6

Job Description

Job Title : Correspondence and Appeals Officer – Scale 6
Job Category : Parking
Location : Cscl, London Borough of Newham
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £17.54

**Hybrid working with 1 to 2 days per week in the offices**
** Driving License preferred but not essential**
Parking & Customer Relations Team
Overall Purpose of Job
To provide effective and efficient customer support and service, within the Parking Service, with
specific reference to the consideration of and response to written enquiries, representations,
appeals or statutory declarations received from members of the public in relation to Penalty Charge
Notices.
Job Context
The post holder reports to the Customer Relations Team Leader
1. The post holder has line none management responsibility up to
2. The post holder has no budget responsibility.
3. The post holder will be required to work some evenings, weekends and occasional public
holidays in order to meet service requirements and in order to ensure appropriate representation of the Council with residents, the Mayor and elected members, and external bodies.