Compliance Co-Ordinator Q079
Job Description
Job Category : Housing & Planning
Location : Council Offices, Charnwood Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.50
• To Ensure that Property and Investment Services fully complies with CBC’s Corporate Customer Care Standards and achieves high levels of customer satisfaction. To additionally support the attainment and thereafter retention of the customer excellence standard.
• To provide support to the Compliance Manager in managing statutory compliance servicing contracts such as asbestos, gas, electrical, legionella, lifts and fire safety ensuring compliance with contract conditions and current statutory regulations.
• To ensure that all statutory records are accurately maintained and filed.
• To support with the performance, quality management, recharging, customer issues including complaints and administration requirements across compliance work streams but additionally covering asset management as and when necessary.
• Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
Recognised customer care qualification. An appropriate IT/software qualification.
Evidence of continual professional development. Educated to a minimum of 2 GCSE’s of grade C or above or equivalent.
Significant experience of performance based work in a customer focused service organisation.
Significant experience in delivering exceptional customer services in areas such as contact centres or similar.
Have a working knowledge of all Microsoft office applications to assist in producing documentation as well as an ability to learn new IT and paper-based systems.
Experience of analysing data and preparing reports identifying trends and improvements.
Experience of Housing services specifically Gas servicing and repairs maintenance, asset management, trades, materials, processes and safety.
Experience of successfully developing services to achieve and maintain excellent performance.
Experience of working in a technical support role.