Commissioning Support Officer – ICB
Job Description
Job Title : Commissioning Support Officer – ICB
Job Category : Sec / Admin
Location : Magdalen House, Bootle, L20 3NJ, Sefton MBC
Hours Per Week : 37.50
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £13.57
Commissioning Support officer (Brokerage) . Dealing with telephone and email enquiries from clinical staff and care providers clients regarding packages of care, care placements, invoice queries. Checking of information for accuracy prior to negotiation with placement providers, care providers, clients and their representatives using a variety of communication methods. Experience of IT systems – including word and excel. Good interpersonal skills to be able to communicate and negotiate appropriately. Attention to detail and ability to check data carefully. Home based working. NB: This post is with NHS Cheshire and Merseyside, not Sefton Council.
1. Communication & Relationship Skills
⦁ Send and receive audio and visual correspondence between patients, relatives, providers and internal or external staff on a variety of IPA matters and procedures, effectively and sensitively liaise with anxious patients and relatives, including where cultural or language barriers exist
⦁ Communicate complicated administrative/commissioning/contractual information to staff from internal and external departments and contacts
⦁ Communicate complex, sensitive and often contentious information with a range of stakeholders, where persuasion or negotiation skills are required
⦁ Support the induction of new staff, with on the job training of processes and procedures to effectively enable new staff to learn from experienced staff
⦁ Support the development and motivation of colleagues to achieve objectives
⦁ Maintains effective working relationships with own and other departments
2. Knowledge, Training & Experience
⦁ Knowledge of commissioning and administrative procedures and systems, the majority of which are non-routine, acquired through training and experience to Vocational Level 3 or equivalent;
⦁ Proven experience in administration of meetings including accurate minute taking and working with the meeting Chair to ensure tasks, actions and minutes are effectively monitored and escalated, where appropriate
⦁ High standards of attention to detail
⦁ Knowledge and experience to deal with non-routine issues such as problem solving for an area of work or specific tasks
⦁ Developing alternative or additional procedures within own area of expertise
⦁ Supporting colleagues with changes in processes or procedures
⦁ Working on own initiative to strict deadlines meeting the needs of the service at all times
⦁ Knowledge of specialist functional/medical/legal terms, organisational policies and procedures
3. Analytical & Judgemental Skills
⦁ Exercises judgement and initiative when dealing with enquiries within own area of expertise.
⦁ Analyses information to resolve problems for patients, carers, agencies and staff, within own area expertise (e.g. Commissioning Support)
4. Planning & Organisational Skills
⦁ Plan and organise own workload in conjunction with the other non-clinical team members.
⦁ Prioritises workload in relation to service need and importance
⦁ Arranges and Administrates meetings
⦁ Ability to manage multiple diaries
⦁ Organises events, conferences, MDT meetings.
5. Physical Skills
⦁ Advanced keyboards skills for regular use of computer systems/touch or audio typing
6. Responsibility for Patient/Client Care
⦁ Regular contact with patients
⦁ Provides non-clinical advice, information and guidance to patients, carers, relatives and external providers/stakeholders about appointments, admissions and commissioned services
7. Responsibility for Policy/Service Development
⦁ Follows existing policies and procedures
⦁ Implements policies and procedures in own area
⦁ Proposes changes to procedures in own area