Car Park Cashier – Scale 4

Job Description

Job Title : Car Park Cashier – Scale 4
Job Category : Parking
Location : 49-53 Broadway Stratford, London Borough of Newham
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £14.84

Key Tasks and Accountabilities:
Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time.
To undertake all responsibilities listed below:
? Day-to-day tasks to ensure that the appropriate charge is explained to all customers and recording procedures are followed in detail and with accuracy
? To ensure the accurate reconciliation of cash and tickets and comply with procedures in recording on the Cashier Shift Report.
? To comply with procedures in recording of lost tickets, authorised controlled exits, pass card rejections, barrier raises etc.
? To carry out minor & basic repairs and first line maintenance on access control equipment.
? To check and request consumables to ensure the smooth operation of the car park.
? To report any faults or maintenance requirements to the on duty supervisor.
? To act diplomatically in all discussions with tenants/contractors/visitors and customers to the car park.
? Ensure correct input and recording of all transactions and daily reports
? To be thoroughly familiar and comply with the Council’s Health and Safety policy and procedures.
? Ensure that routine patrols are carried out and to actively participate in these
? Reporting of any defects around the car park to the duty supervisor
? To carry out any other reasonable duties as requested by the supervisor and/or the car park Team Leader
? Maintain the highest standard of personal hygiene and appearance at all times, ensuring uniform (which is provided) is clean and smart in appearance when on duty.
? Communicate in a professional and courteous manner when dealing with members of the general public.
? Complete any relevant documentation in accordance with Council Policies and Procedures, for example annual leave requests.
? Be aware of general and other changes that may affect the operation of the car park.
? Undertake any other duties consistent with the nature and grade of the post as necessary or as requested.

KNOWLEDGE/EXPERIENCE:
 Past experience working in a car
park environment would be
desirable, although not essential
as full training will be provided.
Experience of working in a
customer facing role.
 Must be smart and presentable,
courteous with a personable
manner.
 Must be able to communicate
with the public and have the
ability to remain calm whilst
dealing with difficult situations.
 The incumbent must have an
appreciation of the importance
of customer service and how
this is applied in the context of
the car park.
SKILLS AND ABILITIES:
 A team worker
 Strong interpersonal and
communication skills.
 Ability to write simple reports
and complete handwritten notes.
 The successful applicant should
be both flexible and have good
organisational skills.
 Ability to patrol as directed
within the car park.
 Ability to carry out simple repairs