Business Support Officer LBS-007

Job Description

Job Category : Admin & Clerical
Location : 160 Tooley Street, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £18.26
We currently require a business support officer to work within our Licensing Team. The role will involve providing administrative support to the team

Hours 36 , min 3 days in the office (at present)
Location Tooley Street, London Bridge

MOST IMPORTANT BIT: The candidate should have knowledge of premises licensing (licensing act 2003)
The candidate must have experience in using Civica (APP) system

Skills.

Good verbal and written communication skills, proficient in use of Civica (APP); understanding and knowledge of processing applications under the Licensing Act 2003

Must be able to manage own workloads and work as part of a team

ob Purpose
To provide both an administrative and financial frontline service within the
specific areas of the Environmental Health & Trading Standards Business
Unit, by managing databases, undertaking a range of tasks in relation to the
efficient and effective operation of the finance functions, and providing
statistical reports. All in accordance with agreed procedures and national
guidelines and codes of practice.
Principal Accountabilities
General
• To possess a knowledge of one or more of the core functions within the
environmental & trading standards service.
• Identifying developments in best practice, legislative and other changes
in relation to community safety and related disciplines.
• To be responsible for producing information for reports on performance
and quality. Taking appropriate remedial action where needed, to
ensure that changing priorities and circumstances are managed,
targets and standards met and value and performance optimised.
• Write reports, standard and non-standard correspondence as
necessary.
• Log, co-ordinate, and manage responses to members, MP’s and chief
executive’s enquiries along with freedom of information requests within
given timeframes.
• Liaise with the call centre in connection with service complaints and /or
enquiries. Carry out investigations ensuring they are fully researched
and any necessary action taken.
• Assist in the allocation of service requests (as directed) to officers on
duty in a timely and efficient way according to reaction time targets.

Education/
Qualification
• Good standard of secondary education E
Knowledge • Knowledge of administrative procedures and
practices in relation to environmental health &
trading standards
• Knowledge of a wide range of IT systems
• Knowledge of the functions of the council and
of the department
• Knowledge of financial systems within the
council
• Knowledge of techniques for dealing with
angry and difficult people, with due regard for
personal safety.
• Knowledge of the statutory obligations placed
on local authorities in relation to environmental
health & trading standards
• An understanding and commitment to the
council’s Equality and Diversity Policy and the
ability to apply this to the duties and
responsibilities of the post.
Experience • Experience of providing ‘first point of contact’
services in a demanding environment with
diverse communities.
• At least 1 year’s administrative support
experience including giving and receiving
information, arranging meetings and resolving
complaints
April 2017 version 1 5
Skills and
abilities
• At least 1 year’s experience of working with
financial systems and financial IT packages
• Experience of dealing with chief officers,
members and other stakeholders.
• Experience of managing databases and
keeping them up to date.
• Experience of issuing various licenses in
accordance to the requirements of the relevant
legislation
• Ability to use IT software packages, including
Microsoft word, excel and PowerPoint
• The ability to communicate simply and
effectively to a range of audiences both
verbally and in writing
• Ability to write standard and non standard
reports
• Ability to prioritise and organise conflicting
work tasks within specific time scales.
• Ability to analyse information and to present
this at an appropriate level to a given
audience.
• Ability to work with customers/partners to
secure best possible service.
• Ability to work on own initiative and as part of a
team.
• Able to demonstrate innovation.