Business Support Officer (CAH)
Job Description
Job Category : Admin & Clerical
Location : Badminton Road Council Offices, South Gloucestershire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.80
Tasks will include (under the guidance of experienced team members):
• Logging MP Enquiries
• Logging Compliments
• Basic logging and allocating of FOIs
• Collating information for subject access requests
• Collating information for police requests
• Some cover of inboxes/first level queues
This role will predominately be home working – with initial trip to Badminton Road for induction and IT collection
About the role
Reporting to the Public Health Business Support & Planning Officer, this is a supporting role working within the Business Support Team to provide administrative support to the professional teams of Public Health & Wellbeing, within the Children, Adults and Health department.
The post holder will collate and analyse information for reports and maintain accurate records, interpreting data and drafting content for use by others. They will use strong communication skills to liaise with customers and relay issues and queries promptly where necessary. They will research information within areas of service specialism and act as a main point of contact for customers and colleagues including stakeholders and partnership agencies.
The role supports the division’s finances by using the council’s financial systems to input data, purchasing goods/services, recoding and processing petty cash claims. The role also provides administrative support which will include word processing and minute taking at meetings.
Key Responsibilities
Provide administrative support to managers ensuring work carried out is efficient and procedures are effectively implemented.
Act as a main point of contact for the service area and provide effective communication when dealing with enquiries and information requests.
Collate and maintain records and analyse information to ensure accurate statements are produced and data is retrieved from computerised systems and interpreted.
Research information within your area of service specialism and collate evidence for presentation in reports. This may include drafting sections of documents for use by others.
Interact with customers, colleagues and partners to maintain strong working relationships.
Communicate specific concerns, queries and issues and ensure they are accurately and promptly relayed when necessary.
Accurately record and also assist in the monitoring and maintaining of budgets/financial information/resources.
Knowledge, Skills and Experience
1. You will have experience of working in an environment related to the service area or within a similar role.
2. You will hold a minimum qualification of 3 grade C’s at GCSE (or equivalent qualification) including English and Maths, or you will hold equivalent relevant experience.
3. You will have good literacy skills and able to write letters and contribute to providing information for reports.
4. You will have good communication skills.
5. You will have good numeracy and IT skills.
6. You will have good organisational skills and attention to detail.
7. You will be able to seek out information, collate it and present findings.
8. Knowledge of the processes and procedures related to the specialism may be useful.
Essential
You will hold a minimum qualification of 3 grade C’s at GCSE (or equivalent qualification) including English and Maths or you will hold equivalent relevant experience within a similar role in administration. (KSE1,2)
Ability to communicate effectively to service users, professionals and partnership agencies using a variety of media i.e. email, phone, face to face etc. (KSE4)
IT knowledge and its practical application, including experience of using Microsoft Office (Outlook, Word, Excel, PowerPoint) and maintaining computerised record systems (KSE5)
Have experience in using databases, including running standard reports, analysing data and presenting findings. (KSE5,7)
Have experience of basic financial procedures i.e. petty cash, invoicing etc (KSE7)
Desirable
Experience in working in an environment related to children’s and/or adults services (KSE1)
Experience/knowledge of processes and procedures related to the Department for Children, Adults and Health (KSE1,8)
Hold a qualification in IT or word processing (KSE2)