Business Support Officer (CAH)
Job Description
Job Category : Admin & Clerical
Location : Patchway (Severnvale) Hub , South Gloucestershire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £12.80
About the role:-
Under the supervision of the Business Support Supervisor, this is a supporting role working within the Business Support Team to provide administrative support to the Children, Adults and Health department supporting the professional teams within the North Locality Hub.
The post holder will collate and analyse information for reports and maintain accurate records, interpreting data and drafting content for use by others. They will use strong communication skills to liaise with customers and relay issues and queries promptly where necessary. They will research information within areas of service specialism and act as a main point of contact for customers and colleagues including stakeholders and partnership agencies.
A key function of the role will include the collecting, inputting, maintaining and analysing information held on specialised database. The ability to interpret and produce information from this data will be required. The role supports the financial aspect by using the council’s financial systems to input data, purchasing goods/services, recoding and processing petty cash claims. The role also provides administrative support which will include minute taking at key meetings and word processing.
This role is crucial in providing an excellent, flexible and diverse administrative service ensuring compliance with statutory requirements of the department in a constantly changing environment.
Attention to detail is required for inputting and retrieving information from the specialised databases maintained in the department, for example, searching for personal information relating to a child or young person.
Data produced and inputted provides safeguarding information for the Department for Children, Adults and Health and ensures statutory duties for South Gloucestershire Council are met.
The Business Support Officers will be able to prioritise tasks and exercise a degree of self-management of workload, in consultation with the Business Support Supervisor/Team Leader.
About the team:-
The Business Support Team collectively provides administrative and financial support to a range of professionals based in the Hub. A key aspect of the team is to ensure that officers are supported in a timely and efficient manner, and the team will seek to identify process improvements where appropriate.
The professionals include Social Care and Preventative Services who work together to ensure the best possible outcomes for Children and Young people within South Gloucestershire.
About the wider section/function:-
The Locality Hubs are part of Integrated Children’s Services which is responsible for the safety and welfare of children and young people. The Integrated Children’s Services Department collectively bring together and provide a complete range of children’s services within South Gloucestershire.
Problem solving and decision making examples:
This role will apply knowledge and experience about administration to solve problems and deliver work to deadlines.
The post holder will analyse data, accessing the systems to extract missing, incomplete or inaccurate information to comply with the department’s performance requirements.
For example the post holder will need to analyse this data by accessing standard reports regularly highlighting any inaccuracies, missing data, ensuring data is clean and accurate and taking the initiative to resolve.
The post holder will need excellent communication skills.
Typical problems they will be required to solve are:
• Dealing with some of the people accessing our services this may include service users who can present with challenging behaviours. The Business Support Supervisors will provide support and advice where needed.
The post also has a financial aspect which will involve attention to detail. The post holder will also need to understand how goods and services are procured and the understanding of keeping purchases within the appropriate budget codes.
Key responsibilities:-
Provide administrative support to managers ensuring work carried out is efficient and procedures are effectively implemented. This will include minute taking for key meetings.
Act as a main point of contact for the service area and provide effective communication when dealing with enquiries and information requests.
Collate and maintain records and analyse information to ensure accurate statements are produced and data is retrieved from computerised systems and interpreted.
Research information within your area of service specialism and collate evidence for presentation in reports. This may include drafting sections of documents for use by others.
Interact with customers, colleagues and partners to maintain strong working relationships.
Communicate specific concerns, queries and issues and ensure they are accurately and promptly relayed when necessary.
Accurately record and also assist in the monitoring and maintaining of budgets/financial information/resources.