Administration Officer
Job Description
Job Title : Administration Officer
Job Category : Sec / Admin
Location : Ty Dewi Sant, Flintshire County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £9.50
Administration assistant to deal with Energy performance certificates
JOB PURPOSE
1 .1 Under the Supervision of the Administration Supervisor to provide administrative support services to the whole of the Streetscene Service.
2. PRINCIPAL ACCOUNTABILITIES
2.1 . Work within a reception area for the Streetscene service based in Alltami depot. Develop, implement and monitor customer care initiatives in relation to the reception duties to provide a customer friendly service.
2.2 Maintain a comprehensive administration and clerical support for the Streetscene service inclusive of mail logging and distribution, typing and word processing, diary management, etc for all service managers.
2.3 Processing of Accounts Payable, Accounts Receivable and administration of orders for goods and services.
2.4 Administration for all Streetscene employees for overtime claims, payroll queries and Travel & Subsistence claims in accordance with Financial Procedure Rules.
2.5 Administration of the Time recording system (WinTime) for all operational and support service staff assisting nominated officers with inputting and responding to queries from staff, contacting the corporate centre over non-routine queries or technical faults.
2.6 Receive, process and action complaints and requests for service received either via the CRM (Customer Relationship Management) system or directly using computer systems, e.g. Mayrise, Lotus Notes, Excel, including issue of work instructions, ordering of goods and services, inputting completion details and recharging where required for completed works to intemal and external customers, ensuring documentation is retained in accordance with Financial Regulations and Quality Procedures.
2.7 Maintain and update an effective and secure filing system for the Streetscene service for personnel records and general correspondence to allow for the effective retrieval of records. Undertake associated filing and archiving.
2.8 Administration of both manual and electronic recording systems to record, collate and report on essential data for the purpose of financial recharging and monitoring performance of the Streetscene service.
3. JOB CONTEXT
3.1 The Streetscene service operates within the Environment Directorate and provides the necessary technical expertise and resource to carry out an integrated operation delivering the following services:
⦁ Highway Maintenance
⦁ Grounds Maintenance
⦁ Cleansing
⦁ Waste Collection and disposal
⦁ Trunk Road works in accordance with the NWTRA partnership Agreement
The service will operate within a highly controlled and monitored environment which will link to a strategy of continuous improvement for the service. The post holder will be a key member of the Streetscene Administration team.
